In the world of globalization, where organizations are constantly working on making their product global, quality management has started playing a pivotal role. Standardization in the quality of product or the service is brought by the quality management system certification which is either region-specific or global. Past studies show that these certifications have significant impact on the performance of the organization. The paper studies the association between quality and the performance of the organization, and examines the impact of quality certification on the overall performance of the manufacturing firms in Nagpur region. It concludes that quality certifications have a positive impact on the performance of the firms surveyed.

In a globally competitive marketplace, companies strive to become as efficient as possible. And the efficiency is defined by the quality of the product or service that is put before the customer. And attaining quality for any manufacturing firm or even the service firms is not easy. Quality management is a worldwide problem as it impacts on company efficiency, effectiveness and cost-effectiveness. Companies have prioritized the need to find ways of managing total quality management and reducing scrap rework and customer complaints. One way to attain quality is standardizing it through quality certifications. So it is important to study the impact and the effectiveness of these quality certifications on the performance of the organization. The aim of this paper is to study the companies with relative impact of quality certifications on various important parameters of quality. A questionnaire was used to gather data from different manufacturing companies in Nagpur region. A qualitative analysis approach was chosen to analyze the data obtained in order to increase the understanding of them.

Operations Management Journal, Industrial Technology (IT), Quality Management System Certifications Reasons Behind, Quality Certifications, Quality Management Practices , Manufacturing Firms, Nagpur Region.