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The IUP Journal of Knowledge Management
Focus

Intellectual Capital (IC) contributes to enhance the performance of organizations and Knowledge Management (KM) plays the role of a moderator therein. The intellectual assets are developed with knowledge and learning which can add more value to the business. According to Karl M Wiig (1997), even though there are major differences between the foci and perspectives of Intellectual Capital Management (ICM) and KM, they act as fundamental building blocks in the effective management model and hence need to be closely integrated to prevent conflicts and to maximize effectiveness. In his words, ICM focuses on building and governing intellectual assets from strategic and enterprise governance perspectives with some focus on tactics, whereas KM focuses on facilitating and managing knowledge-related activities from tactical and operational perspectives. There is evidence of research works done to examine the mutual influence of ICM and KM and to study their contribution in enhancing the organizational performance.

In the paper, “The Impact of Intellectual Capital on Organizational Effectiveness:
A Comparative Study of Public and Private Sectors in India”, the authors, Tannu Verma and Santosh Dhar, attempted to examine the impact of IC and its components on organizational effectiveness of both public and private sectors in India. They studied 420 responses collected from both public and private companies in India and performed regression analysis. They used three factors of IC—Human Capital, Customer Capital and Structural Capital. It was reported that the impact of human capital on organizational effectiveness of public sector is more than that of private sector. Similar trend was observed in the case of structural capital. The authors observed that customer capital has no impact on organizational effectiveness in public sector organizations. It was reported that the impact of IC is more in public sector as compared to private sector organizations. All the three factors of IC are found impacting the effectiveness of private sector organizations and it was recommended that the private sector organizations have to focus on balanced leveraging of them. They concluded that both human capital and structural capital impact the organizational effectiveness irrespective of the variations in the sector.

IC covers the human capital, relational capital and structural capital and adds the intangible value to the business. On the other hand, creations and innovations of the mind contribute to the Intellectual Property (IP), which can be protected by the mechanisms like copyrights, patents and trademarks. Intellectual Property Rights (IPR) are the legal rights given to a person or an organization to use their own plans, ideas or designs without thinking about any competition or violation. For the long-term economic growth of a country, innovations act as principal catalysts. Since the developed countries own most of the intellectual property acquired through innovations, the developing nations usually expect to be benefitted for their development process by transfer of technology and flow of funds through Foreign Direct Investment (FDI). According to the World Bank’s Annual 2006 Global Development Finance Report, FDI has become one of the stable sources of development finance in developing countries by providing them with an opportunity to benefit from technological change.

The author, Georgios I Zekos, in the paper “Intellectual Property Rights: A Legal and Economic Investigation”, illustrated the background and developments regarding patents, copyrights and trademarks due to globalization and digital era. The paper attempts to highlight a tentative relationship between IPR protection and the distribution of FDI across jurisdictions. It focuses on examining the impact of patents, copyrights and trademarks on FDI inflows. The paper includes the legal developments to indicate their role in the protection of IPRs expressed by some indexes. The paper examined and used the national laws in force in 79 jurisdictions in ranking the various factors that are taken into account in constructing the indexes. A brief econometric analysis is included to show the significance of the indexes and prove the impact of the protection of IPRs upon attracting FDI inflows.

-- Nasina Jigeesh
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Knowledge Management