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The IUP Journal of Soft Skills
Action Research to Improve the Communication Skills of Undergraduate Students
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Today, communication seems to be the most important aspect of education. A student’s learning is incomplete without developing the language skills—listening, reading, speaking and writing. The main objective of education is not limited to acquiring knowledge but it has expanded to the utilization of the same in the practical life. Here comes the need for communication skill. The students who opt for postgraduation mostly with an ambition to get more exposure are found to be lacking in communication skills. They may be excellent learners with a strong hold over the specialized subject, but sometimes, they lack the level of confidence to express the same knowledge to prove their efficiency. It is a matter of concern when a graduate faces difficulty in speaking English fluently with appropriate sentence structure, which indicates some lacunae within the acquired education or some deficiencies in the approach of teaching. This paper intends to focus mainly on the possible reasons for a student’s lack of English fluency. The paper also studies the way teaching pedagogy is responsible for giving an effective and complete education to the students and highlights the importance of a change in the teaching pedagogy to improve the communication skills of the graduates.

 
 

Education is considered to be a passport to build a better future. The expectation to excel in life in any field, be it business, medical, engineering, industry or academics, is to have the ability to sell oneself to make the employer believe that the search for the most efficient employee ends with you. In the world of business too, in order to expand the business, establishment of the link of communication is a must. It is also needed to meet the customer expectations (Brindha, 2017). We cannot expect it to get nurtured all by itself. It demands rigorous practice. The criteria for proving one’s ability may have various dimensions. Among them, communication plays a major role. The graduates mostly prefer professional courses such as MBA to be placed in a job. Here they realize where they actually stand and how employable they are. During the admission process, it is observed that the graduates who opt for MBA hardly feel comfortable interacting in English, except for a few who are already in a job or are from English medium background. The research and development committee of Srusti Academy of Management felt the necessity to ponder over the reason behind such degradation of the standard of education and what can be the most convenient solution to this thought-provoking issue. The importance or the necessity of developing English language proficiency in the 21st century does not need to be explained in detail. Gaining knowledge and increasing learning mostly depends upon our understanding. English language cannot be ignored as it is a globally accepted language which demands huge exposure to master the skill of communicating in the above language. This paper makes an attempt to probe deep into the undergraduate curriculum in order to come out with the cause and effect correlation between the enhancements of the student performance with the improvement of the curriculum.

 
 

Soft Skills Journal,, Action Research , Improve the Communication Skills , Listening, Reading, Speaking and Writing