The IUP Journal of Operations Management
Quality Management System for Managing Construction Projects: A Case Study in Engineers India Ltd.

Article Details
Pub. Date :May, 2019
Product Name : The IUP Journal of Operations Management
Product Type : Article
Product Code : IJOM21905
Author Name : D K Choudhury
Availability : YES
Subject/Domain : Management
Download Format : PDF Format
No. of Pages : 31



Any construction project comprises a set of components, and the successful completion of a project depends on the quality of work done by each of these components. The quality of construction project mainly depends on the quality of materials and the quality of workmanship. Therefore, the selection of vendor and contractor plays an important role in the quality management system in constructing a project. Two research methodologies "the Analytic Hierarchy Process (AHP) and physical system theory"have been used. In this research work, a case has been demonstrated as to how AHP could be used for selection of quality vendor and quality contractor. The Physical System Theory (PST) has been used to develop an inspection system model for inspection of quality both at vendor's end and at construction project site. In the light of Quality Management System (QMS), a case study was conducted in Engineers India Ltd. (EIL), who are one of the renowned project management consultants in the country, to find out how EIL takes care of the above-mentioned factors, along with others, to support their QMS in construction project management.


Project management mainly centers on resources such as capital, materials, labor and energy. In management of construction projects, there is always limited supply of resources depending on the project's budget. Further, in this competitive era, there is demand for better quality product/service at an economical price. Problems crop up while allocating scarce resources to the variety of project construction activities. The organizations that manage both productivity and quality simultaneously are able to deal with these problems effectively (Edosomwan, 1987). To assess the organization's approach towards quality management, many developments have been reported in the literature by different researchers (Juran, 1974; Grant and Leavenworth et al., 1980; and Abort and Leaman, 1982). But the aspects of quality planning and analysis were observed to be missing as pointed out by Juran (1988) and Juran and Gryna (1980).