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Management
HRM Review

August' 02
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Reshaping Pharma
Making the Right Career Choice
Sony Corporation
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The Future of Pharma HR

-- Kevin Delany

Over 1.25 million people work in the pharmaceutical industry (Pharma). And whether they work for giants like Merck and Glaxo SmithKline, or minnows like the many biotech and genomics companies springing up in the wake of the Human Genome Project, most people entering the sector have something in common: They want "to make a difference." But Pharma companies are not philanthropic ventures staffed by saints. Despite noble intentions, they remain under pressure to satisfy the commercial expectations of their shareholdersand keep up with the new technologies that are driving scientific advances.These forces are reshaping Pharma; they are behind the consolidation of the industry, the growth in the number of alliances and the increase in outsourcing.

Reshaping Pharma

-- Easwar SA

HR practices in the IT industry had occupied all the attention and sidelined distinctive practices in other fields. Now there is a resurgence of interest in the uniqueness of the pharma industry. Considering the importance of pharmaceutical industry in many fronts, it is imperative to take stock of the conditions in the industry having relevance to HR practices, with the pulls and pressures that drive change.

Article Price : Rs.50

What Really Makes an Effective Leader?

--Clinton Wingrove

There is an ongoing struggle for a solution to the problem of creating excellent leadership. Organizations have been developing and putting in place leadership competency modelsrecruiting, developing and rewarding the skills and personal qualities. This article analyzes as to why there have been no universal and dramatic improvements in leadership performance.

Stemming the Tide of Talent

-- Tony Clancy, Arnaud André

Companies everywhere are struggling to hold on to their most valuable employees. But, the war for talent can be wonwith new programs that combine competitive compensation with better communication, a wide range of personal growth opportunities and a clearer articulation of standards and expectations.

Presentation Skills for Managers

-- Gerard M Blair

Presentation is a potentially effective method of getting things done by other people. It is one of the first skills which a manager must acquire. This article examines the basics of presentation skills as they might apply to an emergent manager.

How to Live Up to Your Greatest Potential

Success depends upon your will and capability to live up to your full potential. The success of a person at business, friendship, love, sportsjust about anything he/she triesis largely determined by his/her own self-image. Unhappiness is something that a person opts for. Therefore, it is important for a person to consciously choose to be happy, self-confident, and successful.

The Learning Curve

-- Paula Gamonal

When teaching something, a good coach will first teach a student "how to fall." Being able to fall gracefully without hurting yourself is the best foundation on which to begin to take risks. The greatest performances often involve several falls before a victory but, learn to refuse to pour time and energy into anything that you're not firmly convinced will work.

Making the Right Career Choice

-- KC Prakash

Don't just read this article. Study it. Absorb every word of it. Do this and it will give you an entirely new and intriguing insight into possible opportunities and how to make the most of them. This should become a potent factor for your successnot only now but for all the years to come.

Article Price : Rs.50

Recruiting-The Cisco Way

-- K Subhadra

The case examines various changes brought about by global networking major, Cisco, in its recruitment policies in the mid-1990s. It details the various tools adopted by the company to attract the best talent and examines how the company benefited from them. The case also discusses the emergence of e-recruitment as a strategic tool for IT companies in the changing business environment.

Sony Corporation

Sony Corporation is one of the largest manufacturers of audio, video communications and information technology products for the consumer and professional markets. In May 1946, Masaru Ibuka and Akio Morita founded Tokyo Telecommunications Engineering Company. They changed the name to Sony Corporation in 1958, a name derived from the Latin word sonus, meaning sound, and the English sonny meaning a young man.

Article Price : Rs.50

HR Perspectives

  • Skill-based Pay and Skill Seeking
  • War for Talent
  • Disruptive Change
  • Informal Networking
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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