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Management

Effective Executive


February '05
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Food Retailing: Emerging Trends in India
Corporate Culture: How it Matters in M&As
The Marketing of Club Services: From 7 Ps to 10 Ps and 10 Ss
Celebrity Endorsement: An Effective Tool for Building Brands?
Social Marketing: Marketing Beyond Commercial Goals
Subsidy to the Poor: The Imbroglio of the Upa Government
The Reliance Board Meet and the Buyback Decision; Skirting the Real Issues
Information and Communication Technology (ICT) in Indian Agriculture: Disseminating Information to Farmers
Crisis Management: Some Do's and Don'ts
Nirma's Downturn in the Detergent Market: Blame it on Competition
Changing Trends in Retailing and Fmcg Industry in India
     
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Food Retailing: Emerging Trends in India

- - Rahul Gupta

With the rising disposable income and changing lifestyle and family structure in India, food habits as well as buying behavior of the consumers are changing. There is an emergence of modern new-format food and grocery stores and chains, where consumers can procure the right quality in a pleasant ambience. These new-format stores are expected to grow across the cities and towns in India.

Article Price : Rs.50

Corporate Culture: How it Matters in M&As

- - CSV Ratna, Anitha Dilipan

The business landscape has seen many a merger fall apart due to cultural conflicts between the merging companies. However, culture is not a closed compartment, rather it is an open system to which additions and deletions can be made to achieve the optimum balance and reap the benefits of the desired synergies.

Article Price : Rs.50

The Marketing of Club Services: From 7 Ps to 10 Ps and 10 Ss

- - Dr. Patrick Low Kim Cheng

In this paper, the usual 7 Ps in services marketing have been expanded to 10 Ps, with 3 Ps being added on, and the Ps are also seen in the customer's perspective a la 10 Cs, to make the marketing concept more complete and comprehensive. The 10 Ss have also been included, and are seen as the vital components of success in the marketing of club services.

Article Price : Rs.50

Celebrity Endorsement: An Effective Tool for Building Brands?

- - S Ramakrishna, A Santhosh Reddy

The article focuses on celebrity endorsement and its use by marketers. It also explains the problems that marketers face when they do not choose the right celebrity for their brands.

Article Price : Rs.50

Social Marketing: Marketing Beyond Commercial Goals

- - Dr. Nagendra Yadav, Debashish Sengupta

The article talks of the importance of the customers in today's ultra-dynamic business environment, and the importance of developing relationships and bonds with them in order to retain them in the longterm.

Article Price : Rs.50

Subsidy to the Poor: The Imbroglio of the Upa Government

- - Prof. KPPrabhakaran Nair

The National Common Minimum Program (NCMP) of the UPA government promised that subsidies would be targeted at the poor, but according to the author, in reality the government is doing just the opposite.

Article Price : Rs.50

The Reliance Board Meet and the Buyback Decision; Skirting the Real Issues

- - Satheesh Kumar TN

The much-publicized Reliance board meet on December 27, 2004, was aimed to divert attention from the real issues confronting the company. Instead of conducting an exercise to show how much support Mukesh Ambani has (on the veiled premise of a share buyback), the board should have confronted the reality head on.

Article Price : Rs.50

Information and Communication Technology (ICT) in Indian Agriculture: Disseminating Information to Farmers

- - Deepak Kumar

The Indian agricultural sector is leveraging the Information and Communication Technologies (ICT) to disseminate the right information at the right time. The cost factor in face-to-face information dissemination and the difficulties in reaching the target audiences have necessitated the introduction of ICT in agriculture. This article discusses the different models related to ICT in Indian agriculture like, Kisan call centers, The Gyandoot project, Bhoomi project, Village knowledge centers, and AGMARKNET. In the end, the article discusses the barriers and the outlook of ICT in Indian agriculture.

Article Price : Rs.50

Crisis Management: Some Do's and Don'ts

- - Prof. J Venkatesh, Dr P Periasamy

The article talks of the need of crisis management in today's business scenario, and the role it can play in the proper functioning of organizations.

Article Price : Rs.50

Nirma's Downturn in the Detergent Market: Blame it on Competition

- - Azhar Kazmi

Nirma, one of the leading names in the Indian detergent market, has been going through a rough time of late, after giving big names like HLL a run for their money. It seems the big players have cracked the mystery, and are now finding it easy to turn the table on Nirma.This interview probes the reasons behind this sudden reversal of fortunes.

Article Price : Rs.50

Changing Trends in Retailing and Fmcg Industry in India

- - Vivek Gupta, N Radhika

"As consumer behavior and lifestyles have changed, people no longer buy the way they used to. Simply increasing `width' and `depth' of coverage no longer seems to produce the magical results it once used to."

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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