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The IUP Journal of Operations Management


February' 06
Focus Areas
  • Inventory Control

  • SupplyChainManagement

  • ERP, JIT, TQM

  • BusinessProcess Re-engineering

  • Logistics Management

  • Business Process Outsourcing

  • Six Sigma

  • Benchmarking

  • Flexible Manufacturing Systems

Articles
   
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Modified Failure Mode and Effects Analysis: A Reliability and Cost-based Approach
Reliability Considerations in a Target Costing Process: An FMEA Approach
Performance Evaluation of World Class Manufacturing System: An Overview
Ranking Hazards: A Fuzzy Set Approach for Rational Use of Intuition
Shift Scheduling and Materials Planning: A Management Game
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Modified Failure Mode and Effects Analysis: A Reliability and Cost-based Approach

-- V P Arunachalam and C Jegadheesan

High quality products, with minimum time to market at competitive prices, can meet the changing demands of the customers in the present day global competition. Concurrent Engineering (CE) tools have proved their worth in achieving the objective. Failure Mode and Effects Analysis (FMEA), one of the tools of CE, has been widely used to identify and eliminate potential failures before the product or service reaches the customer. It has been found that very limited work has been done in the area of service FMEA. A modified FMEA, with a reliability and cost-based approach, has been presented for the cooling system of passenger transport vehicles, by collecting data from a state transport corporation depot.

Article Price : Rs.50

Reliability Considerations in a Target Costing Process: An FMEA Approach

--R Gandhinathan and N Raviswaran

The New Product Development (NPD) process has undergone some revolutionary changes during the past few years due to the emerging global economic scenario. Much has been written about the Japanese practices in NPD. The main strength of the Japanese companies, especially the automotive companies, appears to be their ability to manage the costs effectively. One of the many NPD tools that have emerged from Japan is target costing, which is gaining popularity in industries in the West. In this market-oriented economy, organizations are striving to offer the customers maximum value at a minimum possible price. Target costing has emerged as one of the powerful tools to address the apparently paradoxical situation, i.e., to offer more value at a lesser price and still maintain profitability. Literature has seen target costing primarily as a technique for profit management. Firms use target costing to ensure that new products are profitable when launched. The primary objective of this article is to address the reliability issues which arise in a target costing process due to cost reduction pressures. An analysisFailure Modes and Effects Analysis (FMEA)has been proposed in this work to help the product designers to ensure product reliability during target costing process. This work claims uniqueness in the fact that most of the literature on target costing has focused on the managerial accounting aspects and only a few have attempted to study the implementation issues like reliability concerns. The proposed FMEA model for target costing has been validated by using a case study conducted at an automotive component manufacturing company based at Coimbatore, South India.

Article Price : Rs.50

Performance Evaluation of World Class Manufacturing System: An Overview

-- N Anantharaman and R M Nachiappan

The World Class Manufacturing (WCM) system has attracted the attention of industries all over the world. The perceptible impact of WCM lies in attaining the far-reaching world class standards. This article discovers and differentiates the WCM system and traditional manufacturing system, based on individual components of a manufacturing system. The role of performance measurement is described, and a set of nine performance elementsinnovation, productivity, quality, cost, flexibility, delivery, safety, morale and environmentis developed to measure the status of WCM. The designed nine performance elements are weighed with respect to the basic components of a manufacturing system. The importance of individual Measures of Performance (MOP) under each performance element is also analyzed. In order to achieve excellence in manufacturing, companies must begin to incorporate WCM proactively and intelligently with effectively designed performing elements, and adopt changes in MOP with respect to the global scenario. The designed MOP chart is used to evaluate the WCM system performance of an organization.

Article Price : Rs.50

Ranking Hazards: A Fuzzy Set Approach for Rational Use of Intuition

--P K Bandyopadhyay, S C Roy and S N Sen

The Fuzzyset Approach is based on the premise that traditional crisp boundaries (yes/no, etc.) are inadequate in dealing with risk assessment in real life situations. Gradual memberships of sets in terms of linguistic variables are therefore introduced to make the model intuitively easy to accept, since concepts such as `very high', `moderate' and `low' are quite acceptable terms, and more or less uniformly understood in the parlance of risk assessment. In this article, a multi-objective decision-making model, using the structural forms supplied by the fuzzy set theory ordinal information on preferences, and importance of the individual objectives, has been employed, thereby avoiding the subjectiveness involved in assigning membership functions.

Article Price : Rs.50

Shift Scheduling and Materials Planning: A Management Game

-- B V Cadambi

This article deals with shift scheduling and materials planning, which is considered to be a management game. The power of management games in providing experiential learning, based on the research of numerous experts, is highlighted. The game, the approach to its conduct in classroom settings, and potential learning are the subjects of discussion of this article. Such a game can be used as an aid in Operations Management courses both in the postgraduate and executive development programs.

Article Price : Rs.50

Avon Products Inc. Redesigning its Supply Chain

-- T Gayatri

Avon Products Inc., the world's largest direct seller of cosmetics and beauty-related products, began reviving its supply-chain by the end of 1990s. Over the last decade, the company has expanded its markets by launching more number of brands. It had also opened retail stores and online shopping portals. As it expanded into different markets, inefficiency in its supply chain came to light as it had a tough time meeting the spurt in the demand. To counter this situation, Andrew Jung launched a Business Transformation Initiative in 1999, and later, Lou Mignone was put in charge of the supply chain specific initiatives. A major supply chain overhaul was undertaken, resulting in savings from each stage of the value chain. Inventory was centralized, supplier relations were strengthened and demand forecasting was automated. Thus, supply chain overheads came down and the operating margins of the company improved. The case highlights the supply chain transformation initiatives of Avon Products Inc., in light of the increasing demand and facing the sophisticated global market arena. The case helps to discuss how supply chain strategies pertaining to subtle elements of supply chain can significantly help in improving the bottom line.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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