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The IUP Journal of Bank Management



February' 07

Focus Areas
  • Risk Management
  • Forex Markets
  • Retail Banking
  • HRD & Leadership
  • Organization Behavior
  • Banking Supervision
  • Convergence of Financial Services
  • E-Banking
Articles
   
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Determination of Economic Capital for Steel Sector Financing by Banks
Corporate Governance Interventions and Performance of Indian Banks
Factors Affecting Customers Choice of Retail Banking
Fraud in Internet Banking: A Malaysian Legal Perspective
Size or Business Segment: Which is Important?
     
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Determination of Economic Capital for Steel Sector Financing by Banks

-- Ajay Pathak

An analysis has been carried out to estimate Economic Capital required against Banks' financing under steel sector, based on two methods: one, the KMV-Merton Model used to evaluate the probability of default of the individual obligors; and two, Credit Risk+ Model for Portfolio Analysis, and based on these two, a compound model is created for the measurement of credit risk. Banks will be able to use the stated process to determine the economic capital in relation to regulatory capital, and ascertain whether the risk taken in a sector is commensurate with the capital employed thereof or not. It also helps them optimize the demand on economic capital.

Article Price : Rs.50

Corporate Governance Interventions and Performance of Indian Banks

-- A P Pati

The impact of micro-level interventions initiated by the Reserve Bank of India (RBI) on the basis of the recommendations of the Advisory Committee on Corporate Governance is supposed to be reflected in the post-implementation period financial indicators of Indian banks. On the basis of 22 samples, the empirical study of the last five years, both at the aggregate and group levels, however, provides an inconclusive inference about the association of governance and performance. The statistically insignificant relationships and non-impact on key variables like asset quality, cost of capital, capital adequacy and profitability suggest that in the Indian context, corporate governance (CG) appears to be a non-determinant factor.

Article Price : Rs.50

Factors Affecting Customers Choice of Retail Banking

-- S Venkata Seshaiah and Vunyale Narender

This paper attempts to analyze the factors that affect the choice of customers in choosing the retail banks by the customers. The study involves a survey of 1000 bank customers using questionnaire as the research instrument, augmented with informal interviews of the customers and also makes thorough use of the information available on the internet. In the study, the authors have tried to identify various factors and also analyzed as to which of these factors exert the greatest, moderate and relatively lower influence as choice criteria. It is an attempt to study the consumer behavior with respect to the people's choice of retail banks. Efforts are made to dwell deep in the psychology by talking to the customers surveyed, whereever possible. The 15 different factors that could be identified, approximately in the order of their importance, are (1) Safety of Deposits, (2) Size and Strength, (3) Accuracy, (4) General Service Quality, (5) Speed of Delivery, (6) Proximity, (7) Security of Environment, (8) Cordiality of Staff, (9) Price and Service Charges, (10) Product Packaging, (11) General Public Impression, (12) Peer Group Impression, (13) Face Lift (Structural), (14) Friendship with Staff and (15) Advertisement and Publicity. According to the findings, based on the empirical study, the first six factors exert the greatest influence, next four have moderate importance, and the rest five have relatively lower influence. Thus, retail banks must reorganize their activities to achieve their corporate mission through customer orientation. In the competitive and capitalistic markets consumer is sovereign and therefore the bankers must reengineer their view and recognize the predilection and tang of the retail customers.

Article Price : Rs.50

Fraud in Internet Banking: A Malaysian Legal Perspective

-- Gita Radhakrishna and Leo Pointon

Internet banking made its advent in Malaysia in June 2000. This paper examines the legal issues specific to internet banking, focussing on the incidence of fraud and its prosecution. The objective of research is to investigate three questions in relation to Malaysia. Firstly, the incidence of fraud in internet banking; secondly, the adequacy of the relevant regulations and statutes; and thirdly, whether the setting up of a cyber court would better facilitate the prosecution of such financial crimes in Malaysia. Technology and the borderless nature of the internet present fraudsters with manifold opportunities. `Phishing' leads to identity theft and `money laundering' has been found to be the main threat to internet banking, the selected fraud for study in this paper. The newness of the subject and traditional banking secrecy have contributed to a dearth of legal literature pertaining to issues in internet banking, specific to Malaysia. This research attempts to fill the current lacuna. The methodology adopted was to liaise with Bank Negara Malaysia, the Commercial Crimes Department of the Polis diraja Malaysia and the Commercial Crimes Division of the Attorney General's Chambers by means of questionnaires, personal interviews and discussion for data with respect to Malaysia. Further material was sourced from the relevant statutes, text books, journals, research papers and case studies. It was found that the applicability of various existing laws and banking practices to internet banking has not been fully tested in Malaysia and is still evolving.

Article Price : Rs.50

Size or Business Segment: Which is Important?

-- Tamal Datta Chaudhuri

This paper provides a perception of the financial sector reforms undertaken in India since 1991 through the rise and decline of an All India Development Finance Institution (DFI). It traces the origin of the DFI, the various structural changes it underwent, the changing environment it faced, and its eventual inability to survive. With financial sector reforms, the various options that were there before the DFI is presented and its financial performance is analyzed. This paper also highlights the basic areas that a financial intermediary has to safeguard against for compliance with regulatory norms and long-term viability in a competitive financial system.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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