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The IUP Journal of Management Research


February' 07

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Experimental Research in Behavioral Finance: Perceptions of Indian Researchers
Quality of Services in E-Banks and Traditional Banks: An Empirical Study of Employee's Perceptions in India
Human Resource Planning Practices: A Comparative Study of Public and Private Sector
A Study on the Motivating Factors of Women Entrepreneurs in Chennai
Career in Human Resource Management: A Student Perspective
Transformational Leadership A Contemporary Leadership Development Program for Knowledge Workers

     
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Experimental Research in Behavioral Finance: Perceptions of Indian Researchers

-- P Krishna Prasanna

Experiments in behavioral finance are conducted by duplicating or simulating market settings to observe the decision-making behavior of the investor. Based on such experiments, researchers across the countries could answer many questions, which was not possible using conventional methods of data analysis and surveys. Revealed preferences in experiments may give better insight than the stated preferences in surveys. Despite its various advantages, the acceptance of experimental design methodology is not universal. This paper examines the perception of Indian academicians and researchers on the significance of experiment as a research method, the relevance of experiments in financial research and the practicability of conducting finance experiments in the Indian context. This study empirically establishes the academic conviction that experimental research is an effective method. The results also confirm the belief that experiments are very useful in financial research, particularly to understand the behavioral aspects. However, given the market environment in India, researchers are skeptical about conducting finance experiments in India.

Article Price : Rs.50

Quality of Services in E-Banks and Traditional Banks: An Empirical Study of Employee's Perceptions in India

-- R K Uppal and Rimpi Kaur

During the pre-LPG (Liberalization, Privatization and Globalization) era, banks performed all their functions manually, with little support from computers. As their services were labor-intensive, banks had to bear heavy establishment costs. This eroded their profitability, as well productivity, rendering them incompetent in the global market. With the wave of LPG, banks computerized their operations, resulting in reduced paperwork, burden of accounts maintenance and hence, improved database management. With the introduction of the IT Act, banking has undergone an electronic revolution, known as e-banking. E-banking has enabled banks to compete in the global market with attractive and innovative products and services. Since the e-banking system has become a necessity of the current market forces, the move of the public sector banks to step up towards the same has become a matter of survival. This paper is an attempt to ascertain the perceptions of as many as 60 e-bank employees about the e-banking services provided to the customers in urban Punjab.

Article Price : Rs.50

Human Resource Planning Practices: A Comparative Study of Public and Private Sector

-- S F Chandra Sekhar

Human resource planning as a strategic issue of HRM is considered very crucial for repositioning organizations in the context of changing business environment. Further, in response to the ongoing economic restructuring, human resource planning requires integrating a firm's strategic challenges with human resource strategies and practices. This study intends to explore the status of human resource planning in a large database of public and private sector undertakings. HR functionaries from 57 companies responded to the structured questionnaire which includes scales to measure the extent to which HRP practices are carried out in their concerns. On comparing the controlling for the levels of functions across the public and private organizations, certain startling findings were revealed. The HR functionaries of the public sector were found to be more active in their HRP activities than their private sector counterparts. However, the mean variations in their HRP activities have not reached the statistical levels of significance, indicating that HRP orientation and HRP activity profile are global in nature, rather than specific to the type of organization. Implications are drawn for future considerations in the practice of HRP activities.

Article Price : Rs.50

A Study on the Motivating Factors of Women Entrepreneurs in Chennai

-- M M Shankar and M E Vijayalakshmi

The concept of entrepreneurship has gained worldwide popularity in recent years. Women are becoming entrepreneurs at a faster rate as compared to men. It is estimated that women entrepreneurs presently comprise 10% of the total number of entrepreneurs in India, and this figure is found to be increasing every year. If the prevailing trend continues, it is likely that in another five years, women will comprise 20% of the entrepreneurial force. The women-owned enterprises in India have increased to 7%, with Tamil Nadu recording the highest growth of 18%. With this background, the research examines the motivating factors of women entrepreneurs in Chennai, the capital city of Tamil Nadu. The various motivators were categorized into `Pull' and `Push' factors. The study uses a descriptive research model, with the help of non-probability sampling design and a convenience method for sampling data collection. Data were collected from 47 respondents. It was found that many of the women entrepreneurs in this study were motivated by the `pull' factors.

Article Price : Rs.50

Career in Human Resource Management: A Student Perspective

-- Diganta Chakrabarti

Generally students graduating from the management institutes opt for careers in the areas of Marketing, Finance and Systems and a few for Human Resource Management (HRM). Lack of interest in HRM career has been attributed to various unfavorable notions or ideas. The present study scrutinizes the perceptions of students, who are in the first year of study, about a career in HRM. The data on perception was obtained from a questionnaire-based survey, from a convenient sample of 1st year MBA students in Hyderabad. Factor analysis of the data yielded six different factors and it was found that, perceptions to pursue a career in HRM vary between groups divided according to gender, job-experience and willingness/unwillingness. Corrective measures are suggested to enhance the favorable perceptions of the students, so that more of them opt for an HRM career.

Article Price : Rs.50

Transformational Leadership A Contemporary Leadership Development Program for Knowledge Workers

-- Y Rama Krishna and V Madhusudhan Prasad

In the recent years, the Indian IT and ITES industry has become a destination for educated and skilled workforce. At the same time, attrition level is higher than that in other industries. The major challenges faced by HR managers in this industry include fostering organizational commitment, enhancing creativity, effective team work, and more importantly, leadership at the team level. Earlier studies reported that leadership at the team level is pivotal for building successful teams. In the IT and ITES industry, it was observed that team leaders lacked the required leadership skills. This paper reviews various leadership development theories and suggests the adoption of transformational leadership theory for an ideal leadership development program through which the team leader would be able to identify the process, analyze and develop organizational commitment, creativity and team work amongst the team members.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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