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The IUP Journal of Bank Management

Focus

Perfect competition among the market participants is the most cherished phenomena, for it facilitates minimum prices to the consumers besides maximizing allocative efficiency. However, when it comes to banks it is felt that certain degree of market power is necessary for maintaining stability and growth in the banking sector that mostly thrives on public deposits. However, this opinion has recently changed: perfect competition is considered equally important for banking industry. An increased competition is believed to promote efficiency in the delivery and quality of financial services through various innovative efforts. A high degree of competition among the participants of the financial market is supposed to increase stability as also result in higher growth rate of economy. Taking a cue from these research findings, many developing countries have started liberalizing their banking sector. India is no exception to these developments: it launched financial sector reforms in the early 1990s to promote efficiency in the intermediation process of banks and improvement in the overall allocative efficiency of capital. As a part of this exercise, many private banks have made entry into the market. The regulator has also introduced a liberal branch expansion policy for foreign banks. The cumulative result of all these measures is: the share of public sector banks dropped from 92% in 1991 to 72% by 2006. There is thus a significant change in the market structure of Indian banks.

It was against this background that the authors, Satish Verma and Rohit Saini undertook a study to assess the overall market power of the banks in the post-reform period; the differences in the behavior of banks of different ownership, in their conduct under competition and exercise of market power; and the overall impact of reforms in promoting competition among the banks and presented their findings in the article, "Competition and Market Power in the Indian Banking Industry in the Post-Reform Scenario". The authors have used an unbalanced panel for a period of 15 years from 1991-92 to 2005-06 and found that Indian banking industry is characterized by a relatively high degree of competition. The study found that the average level of mark-up in post-reform period was 10%. It is also found that the foreign banks charged nearly double the mark-up vis-à-vis what the public sector banks and the domestic private banks charged. The study also reveals that the mark-up declined sharply during the period 1995-99 and ultimately reached 5% by 2006. The authors have thus concluded that the overall efficiency of the intermediation process of banks has increased. The findings of the present study, as the authors opined, throw open a new area of research: study of interrelationship between the level of mark-up and operating efficiency of Indian banks.

In the next article of the issue, "Macroeconomic Determinants of Asset Quality of Indian Public Sector Banks: A Recursive VAR Approach", the authors, Basabi Bhattacharya and Tanima Niyogi Sinha Roy have carried out a study to evaluate the impact of changing macroeconomic fundamentals and policy framework on the financial health of banks. The authors have employed a recursive Vector Auto-Regression approach to examine the dynamic interactions between the default rate among the Indian Public Sector Banks and a few selected macroeconomic variables. They have simultaneously examined the impact of new monitory resume on the quality of loans of various banks. The authors could not find any evidence of cyclicality and pro-cyclicality and one month lag, but the Impulse Response Functions revealed the existence of cyclical and pro-cyclical patterns over two months. The study also revealed that the shocks to exchange rate and monitory policy have significantly impacted bank's asset quality. In view of these findings, the authors opined that monitory policy instruments must be so adjusted by the central bank that they ensure optimization of banking and price stability rather than focusing on price stability alone.

The authors, V K Shobhana and G Shanthi of the next article, "Operational Efficiency of Foreign Banks Operating in India: A Non-Parametric Model", have assessed the operational efficiency of foreign banks using the data for the period from 1996-97 to 2004-05 using ANOVA and found that there is no significant relationship between operational efficiency and variables such as size of assets, branch network and staff strength.

The next article of the issue, "Financial Performance of Banks in India" by Harish Kumar Singla examines the profitability position of the select 16 banks with a view to identify the factors determining the profitability. The study reveals that interest coverage ratio has a strong negative correlation with net profit ratio, debt equity ratio, interest income to working funds ratio, ROI and net NPA to net advances ratio, while it has a positive relation with the operating profit to working funds. It is also found that the net profit ratio has a strong negative relation with capital adequacy, while strong positive relation with debt equity, interest income to working funds, net NPA to net advances and ROI.

The last article of the issue, "Customer Perception of E-Banking Services of Indian Banks: Some Survey Evidence" by R K Uppal analyzes the quality of e-banking services using a five-point likert-type scale. The collected data was used to generate weighted average scores and ranking. The study found that most of the customers of e-banking are satisfied with the different e-channels offered by banks and the services thereof. The author has also suggested certain measures for improving the efficiency of e-banking services.

- GRK Murty
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Bank Management