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FedUni Journal of Higher Education

Focus

It is difficult to disagree with these words of the Prussian philosopher Karl Marx which he uttered regarding technology. But over the decades, the popular leanings towards technology has only grown bigger and bigger. The indispensability of technology in the life of modern man is something that need not be debated. It is therefore not at all surprising to find the diverse ways in which higher education exploits technology to its advantage. But the best thing that one can notice is that they have so far complemented each other's advancement and continue to do that.

This issue opens with the paper "Career Building Through Technical Education in the Era of Globalization" by P K Dutta. It broadly analyzes the scenario of technical education in the Indian context; enlists the loopholes that moderates its pace of progress; and subsequently suggests a variety of initiatives that can bring in a spectacular change in the Indian higher education scene.

Many a time, a few wise words have proven to be more influential than a voluminous book. Hence, there is no denying that it is the weight of the words that matter the most. The paper "Effective Teaching: Synergy with Quotes" by Srilakshmi Ramu, with the help of a cluster of didactic quotes, addresses the entire teaching fraternity invoking them to put their heart and soul into their work, and thus ensure better academic output.

In the paper, "Knowledge Gaps and Knowledge Bridges: Working Management for Management Education", Samta Jain effectively exhibits the steady growth and increasing relevance of knowledge-based education in recent times with particular reference to management education.

In the past few decades, the digital revolution has brought in major transformations to the methods and techniques of knowledge dissemination. The paper, "Learning Objects: An Introduction" by Smitha Ramachandran and Gayatri Doctor, introduces the evolving concept of learning objects and its distinguishing features, especially its advantages.

The pace of technological development and the concomitant introduction of new technologies into educational settings have dramatically accelerated during the past decade through the combination of computation, connectivity, visual and multimedia capacities. Miniaturization and speed have radically changed the potential of technologies in education. These developments are now making it possible for education to go online in India. The paper, "The Future of Online Education in India" by Anagha Shukre, reviews the different benefits of using technology in imparting education and how this has led to evolution of online education.

At a time when there seems to be a new kind of consciousness rising among all concerned with the quality of education system in the country, the paper, "A Study on the Effects of Privatization and Globalization on Indian Education System" by Inderpal Singh and Ritugeet Kaur, analyzes the ground realities and possibilities from varied perspectives and puts forth excellent propositions for enhancing the standards of education.

Apart from these papers, the issue too carries its regular feature Global Executive Summaries. It is hoped that the readers will find this closing issue of the year quite useful.

- Hari Krishna K
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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