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The IUP Journal of Operations Management

Focus

To cope with the growing complexity in the real manufacturing environment, developing realistic yet not too complex mathematical models plays an important role in decision making at the operational level. In this issue, three of the five articles have been devoted to three such models in the areas of `inventory', `job-shop scheduling', and `transportation of materials'.

In the paper, "Order Level Lot Size Inventory Model for Weibull Distributed Deteriorating Units Having Salvage Value with Price Breaks", the authors, Nita H Shah, Poonam Pandey and Ravi Gor have developed a deterministic inventory model, taking into account the price breaks and partial backordering when the units in inventory are subject to deterioration with time following a Weibull distribution having salvage value. A numerical example has been given by the authors to validate the mathematical model they have developed which would be useful particularly to retailers who encounter such situations.

Job-Shop Scheduling is often a very complex situation to optimize, and the paper, "Powers of Two-Based Heuristic for Job-Shop Scheduling" by V Mahesh, Sandeep Dulluri, A Chennakesava Reddy and C S P Rao deals with a real time scheduling problem of a turbine manufacturer. As a job-shop scheduling problem with the makespan minimization criterion is a non-deterministic polynomial type of optimization problem, conventional optimization algorithms cannot be effectively applied. This paper proposes a heuristic, based on the powers-of-two-policy in inventory, for solving the minimum makespan problem. The proposed heuristic is easy to implement and can be adapted to various industrial settings for decision making.

The paper, "Development of Optimum Transportation Plan from Raw Coal Feed to Washeries of a Coal Producing Company Using Stochastic Programming Approach" by Chandan Bhar deals with finding the optimum transportation routes for allocating production of various plants to several warehouses. In a transportation model, the parameters of the system are assumed to be deterministic, whereas in real life situations, the values of the parameters are random in nature. The author has used stochastic techniques to determine the optimum route for transportation. In this paper the model has been applied for transportation of coal from 15 collieries to two washeries of a coal producing company.

Failure Mode and Effect Analysis is a method used to investigate and evaluate the potential failure of a product or a process prior to its release. For each failure mode, a team assesses the severity, likelihood of occurrence, and its detectability. Traditional FMEA technique has limitations when two or more failure modes have the same risk priority number or the team has a disagreement in the ranking scale for severity, occurrence and detection. The paper, "Modified Method for Evaluation of Risk Priority Number in Design FMEA" by N Sellappan and R Sivasubramanian presents a new approach to overcome these limitations.

The case study on "Nestlé: Streamlining Operations" by C Vijaya deals with how the Switzerland-based food and beverages company was able to achieve higher profits in spite of a business downturn mainly because of its operational reforms, product innovations, and other strategic interventions. The case discusses the various operational efficiency programs and operation strategies adopted by Nestlé to counter the difficult market conditions in Europe and to exploit the opportunities in the developing markets.

We hope that the articles in this issue provide useful insights into a few thoughts and practices in the area of operations management.

- Sumitro Saha
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Operations Management