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Management

HRM Review


March'03
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How Critical is Role Perception
Training Need Analysis
Outplacement Services for the Displaced
The CEO Compensation Controversy
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HR in 21st Century

--Dr. John Sullivan

The advent of technology in each and every aspect of organization has changed the way departments operate. Be it finance, marketing or HR, the 21st century is bringing about a lot of changes. The author discusses changes taking place in Human Resources department of the organization, in the century ahead.

Paperless Human Resources

--Valerie J Gieseke

As the world continues its relentless march of change from the industrial revolution through the information revolution, HR has not been left behind. Changes can be both overwhelming and exciting. The article discusses the various pros and cons of new features that are being introduced into the automation process of HR functions.

Successful Employee Orientation

--Christina Morfeld

An effective orientation is an ongoing process that eases a new hire's adjustment by providing the tools he or she needs, in order to be successful. There is an inclination for corporate orientations, generally delivered by an organization's Human Resources department, to focus on completing required paperwork and distributing benefits information. The article speaks about such tools and strategies essential for successful orientation of a new hire.

Performance Management

Boosting Employee Morale

-- Boorman Jane A

Creating good work environment is a key to improving the morale of employees. In this article, the author presents seven key issues to develop such type of environment and hence boost employee morale.

Getting a Grip on Executive Compensation

-- Eric Krell

Shareholders and rank and file employees didn't mind astronomical executive pay during the bull market. But now they've had enough. Human resources leaders are taking a hand in negotiating compensation packages that reward performance, but avoid excess.

How to Build Quality into Your Team

-- Gerard M Blair

Quality is primarily viewed in terms of corporate culture, multi-departmental ad hoc task forces and the salvation of entire companies. This article will view these ideas as they might be applied by a team leader, with a small permanent staff.

The Workplace Bullies

--Taru Bahl

Unlike everyday conflicts at work, bullying is a long-lasting conflict, where one person is systematically harassed by one or more colleagues or superiors, resulting in severe damage to the victim's psychological and physical health. It also creates an unhealthy working atmosphere usually by intimidating the rest.

How Critical is Role Perception

-- G R K Murty

Role-play, role clarity and role-related words are much talked in the present corporate scenario. Conflict between role perceptions, expectations and status positions are inevitable in the present complex organizational structure. This article elucidates the role to be played by a manager to address these conflicts.

Training Need Analysis

-- P V L Raju

As the name suggests the TNA is an attempt to understand the training needs in organization. The analysis presents an approach to identify the gap between the existing performance level in the employees and the desired level of performance to achieve the organizational goals. In other words it identifies the gaps in the skills, knowledge and attitudes of the workforce and indicates the training inputs required to improve employee performance. It is essentially a diagnostic tool for the trainers.

Outplacement Services for the Displaced

--C S V Ratna

Displaced employees need some kind of a support to further their career and counseling, to appease their bitter feelings associated with the loss of a job. Outplacement service or career transition servicesas it is alternatively calledpromises to do just that.

The CEO Compensation Controversy

--P Mohan Chandran

CEOs should be compensated 15 times more than the lowest-paid salary of an employee in a company. I am against mandating a ratio, but it can be anything from 15 to 25 times the lowest salary.

HR Perspectives

  • Building a Company of Citizens

  • How do You Motivate Employees?

  • Management by Whose Objectives?

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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