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Management
HRM Review

March '04
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All About Emotional Intelligence Emotional Intelligence
Emotional Intelligence - Indian Hues
The Concept of Sthitaprajna and Emotional Intelligence
According Self-esteem - Not a Bad Idea
The Work-Life Balance
On-the-Job Training
Performance Appraisal - 360-degree Technique
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All About Emotional Intelligence Emotional Intelligence

-- PVL Raju

Emotional awareness and emotional sensitivity are important components of Emotional Intelligence (EI). True EI is not about manipulating people. It implies knowing what you and others are feeling and acting ethically-with a social conscience. The article looks into the nuances of this emerging issue of EI.

Emotional Intelligence - Indian Hues

-- GRK Murty

"Know thyself" urged the ancient Greek philosopher, Thales. "...Only he who knows the "Self", goes beyond sorrow", says an Indian seer. We do try but to a striking extent that self remains a 'stranger'. Knowing the self is, perhaps, "the most difficult lesson in the world". Clearly, then, a man must learn how to live on good terms with that 'stranger', for he is his companion with whom he must share every thought, every emotion, and every experience. He should know how to manage and control that 'stranger' and even improve himself.

Article Price : Rs.50

The Concept of Sthitaprajna and Emotional Intelligence

-- Dr. JM Ovasdi

An effective group leader, a successful negotiator, an excellent team member, a high flier go-getter have one thing common among them. They have a higher-level of El. This article elucidates the concept of EI and Sthitaprajna.

Article Price : Rs.50

According Self-esteem - Not a Bad Idea

-- J Narasimha Rao

Self-esteem can be significantly affected by the messages received from superiors and other coworkers, the work and life systems to which an individual is exposed, and feelings of efficacy and competence derived from one's personal experiences. This article offers insights about this concept and identifies factors to deal with it.

Article Price : Rs.50

The Work-Life Balance

-- Raja Achanta

Life is a set of pursuits. The list includes: Family, health, wealth, career, social obligations, intelligence and spirituality. A perfectly balanced life for an employee needs a careful synchronization of the mentioned quests. The article looks at the concept of work/life balance in detail and offers insights from various strategies adopted by top organizations to tackle this issue.

Article Price : Rs.50

On-the-Job Training

-- Srinivasa Rao

On-the-Job Training (OJT) is part of the orientation process, while for the experienced persons OJT updates present job behavior or cross-trains for flexibility. The article elucidates the concept of OJT and suggests a framework for effective OJT.

Article Price : Rs.50

Women in Power

-- Rasheeda Bhagat

Studies have shown that while men take promotions, increments, incentives etc., in their stride as though they were long overdue, women tend to be more self-effacing or circumspect on whether they really deserve such recognition.

Performance Appraisal - 360-degree Technique

-- Dr. Anil Mehta

Today, the trend is towards greater transparency and increased participation while evaluating an individual's effectiveness in an organization. 360-degree performance appraisal answers this issue effectively. The article elucidates the benefits of the system if implemented properly.

Article Price : Rs.50
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  • Managers and Leaders - Are they Different?
  • Where are the Women - So What Happened?
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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