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The IUP Journal of Business Strategy


March '04
Focus Areas
  • Business models
  • Entrepreneurship
  • Creativity and innovation
  • Change Management
  • Operational Excellence
  • Leadership
  • Turnaround
  • Mergers & Acquisitions

     

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Tisco: Performance Analysis for Future Growth Performance Analysis for Future Growth Performance Analysis for Future Growth
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An Examination of the "Sustainable Competitive Advantage" Concept: Past, Present, and Future

-- Nicole P Hoffman

Due to the importance of long-term success of firms, a body of literature has emerged which addresses the content of Sustainable Competitive Advantage (SCA) as well as its sources and different types of strategies that may be used to achieve it. The purpose of this paper is to trace the origins of SCA and discuss how it has been applied to marketing strategy. It is organized as follows: First, early contributors are cited and potential sources of SCA are presented. A formal conceptual definition of the construct is given, followed by a discussion of how SCA is linked to other concepts in the strategy field. A theoretical model of how an SCA is achieved in a network setting is offered, and future research opportunities are suggested

Total Quality Management and Sustainable Competitive Advantage

-- Richard Reed, David J Lemak and Neal P Mero

Although it is generally accepted that Total Quality Management (TQM) can generate a sustainable competitive advantage, there is, surprisingly, little or no theory to underpin that belief. Therefore, the primary purpose of this paper is to explore the validity of the claim. By drawing on the market-based theory of competitive advantage, resource-based theory of the firm, and systems theory, we are able to conclude that the belief is warranted. We deduce that the content of TQM is capable of producing a cost - or differentiation-based advantage, and that the tacitness and complexity that are inherent in the process of TQM have the potential to generate the barriers to imitation that are necessary for sustainability.

The Dynamics of Rivalry

-- Kim Warren

Executives face a constant challenge to understand and manage competition over time. In this battle, they utilize the resources they already possess in an attempt to develop further the resources they need for the future in a quicker and more sustainable manner than their competitors. Just three forms of rivalry capture the dynamics of these processes, each form applying not only to customers, but also to any other assets that must be won against rivals. In complex industries, the interactions between multiple competitors can be simplified by grouping firms together, and industry evolution and scenarios for the future can be evaluated using extensions of this approach.

Tisco: Performance Analysis for Future Growth Performance Analysis for Future Growth Performance Analysis for Future Growth

-- V S Pai and S Subramanian

Following the opening up of steel industry in the early 90s, with expectations of steep demand growth, many green field steel capacities have added. But the expectations proved to be wrong. The demand growth turned sluggish and as a result all the major steel makers went red. TISCO was the only exception. The company, which was in serious trouble in early 90s has not only bounced back but also overcame the demand slump in the late 90s to remain in the profit block. It has become one of the lowcoststeel makers in the process. But given the integrating and consolidating nature of the global steel market, TISCO needs to make some strategic moves for its long-term survival.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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