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Professional Banker  

March '04
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Taiwan Overcrowded Banking Sector
ATM Advertising Can Indian Banks Leverage?
PSBs and Growing Competition
Relationship of Central Banks with the Government
Interest Rate Risk Hedging Instruments for Banks
"Unfixed Deposits" and Other Marketing Thoughts
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Taiwan Overcrowded Banking Sector

-- Katuri Nageswara rao

Taiwan, with a population of 2.2 crore has been overbanked, with 47 domestic banks, 5 medium-sized banks and 36 foreign banks. It needs to reduce these numbers so as to become efficient and competitive. Non-performing assets pose a formidable challenge, especially when loans under surveillance also are added to the NPAs. While aggressive write-off is encouraged, asset management companies buy part of the bad loans. However, there is no recapitalization provision from the government.

Article Price : Rs.50

ATM Advertising Can Indian Banks Leverage?

-- Kanugovi Sreenath

Advertisers try to reach the customer at the right place, right time and with the right message, only to capture his attention. If they fail, nothing can be achieved; they can neither alter his behavior nor persuade him to buy products. Can banks leverage on this medium over and above attracting customer attention?

Article Price : Rs.50

PSBs and Growing Competition

-- Vinod Sharma

In the recent years, public sector banks (PSBs) have been experiencing a growth in profits. But many drivers of profits are not sustainable in the long run. They should focus on key factors like diversified loan portfolio, higher share of non-fund income in total income etc., which help in sustainable profits in the long run.

Article Price : Rs.50

Time to Play a Forex Game

-- Sugata Ghosh

Government's decision to allow the resident individuals to remit $25,000 a year may open up new vistas of investments like foreign currency deposits. But the individual investor must remember that no hedge instrument is available for his exposure. Also, banks getting into the game may find that without value-added services, it will be difficult for them to attract customers. The options available for banks is to use such deposits as foreign currency loans to corporates, global equities, investment in real estates abroad etc.

Banking Regulator vs. Statutory Auditor

-- Srinivas Yanamandra

Due to the fast growth of the banking sector, both statutory auditors and banking regulators are facing the same challenges. If they want to derive benefit from each other's work, they should develop a bond of mutual trust and that collaboration should enable each to benefit from the other's work.

Relationship of Central Banks with the Government

-- Kapil Sharma

The degree of autonomy for a central bank is a matter of eternal debate. Normally, monetary issues are decided by the central bank while fiscal policies are the concern of the government. However, the inter-connectivity between monetary and fiscal policies leads to a situation where the central bank has to be in dialogue with the government before formulating policies. The extent of borrowing by the government is one area where central banks don't seem to have any say.

Article Price : Rs.50

Interest Rate Risk Hedging Instruments for Banks

-- Yash Paul Pahuja

Higher percentage of investment in government securities (g-sec) by Indian banks, which stood at more than 40% of aggregate deposits compared with developed countries like US (4.6%), UK (0.3%) and Euro zone(6.9%) has helped the banks to earn higher trading profits in the recent falling interest rates scenario. It has also increased the interest rate risk for banks. Using some innovative interest rate risk hedging instruments like interest rate swaps, interest rate futures and sale of longer maturity bonds, banks can reduce their exposure to interest rate risk.

Article Price : Rs.50

The credit growth conundrum

-- Abheek Barua

More than a year has passed since industrial recovery, but still the non-food credit growth has not picked up commensurately. Banks provide credit to industries in two forms -working capital and term loans. Cheaper source of funds like commercial paper, external commercial borrowing (CP) and MIBOR linked papers, besides higher prime lending rate (PLR) of banks are the major reasons for lower growth of bank credit for working capital. Rising index for industrial production shows that credit demand for capital investment may increase but higher margins and higher liquidity of companies will decrease the demand. There is a need for banks to find alternative avenues for credit growth like the retail sector and service sector.

Changing Face of Financial Sector

-- Aloka Majumdar

Merger of Citibank and Traveller has created a debate in the financial sector throughout the world, as to whether the standalone or integrated model is better. After the merger, Citigroup climbs to second point but Goldman Sachs is still ruling the investment banking space at number one as a standalone entity. Investment banking is a specialized area but an investment banker (IB) can offer a wide range of services at cheaper cost to its corporate client if he is in an integrated model. Both models have their own pros and cons. As the disinvestment debate hots up in India, the smartest players will have the greater edge rather than a gamut of service providers at cheaper cost.

"Unfixed Deposits" and Other Marketing Thoughts

-- Pushkin Bhattacharya

Unfixed Deposits, introduced by Citibank in the latter half of the last decade became an instant hit with the bank's customers. Unfixed Deposit is basically a fixed deposit with the provison that the customer has the liberty of withdrawing the amount deposited in part or in full, in times of exigency. In a banker's parlance, the formal product was made up of two components-fixed deposit and overdraft. This feature is perhaps as old as commercial banking itself. But the fact remains that this unfixed deposit has caught the imagination of the customer only now.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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