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The IUP Journal of Business Strategy

March '05
Focus Areas
  • Business models
  • Entrepreneurship
  • Creativity and innovation
  • Change Management
  • Operational Excellence
  • Leadership
  • Turnaround
  • Mergers & Acquisitions

     

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Modeling Business Value for Effective Change Management: An Approach
Financing Strategies for Rural Enterprises: A Case for Micro Credit
Exide Industries Limited: Challenges for Growth
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Challenges for the Automotive Industry in an On Demand Environment: Seven Areas of Strategic Action

--Andreas Gallasch, Jörg Grafe,
René Hans and Brian Neil Salter

This article describes the range of factors that are increasing the complexity and influencing the economic options available to automobile manufacturers. Today's tough challenges in the automotive industry require OEMs to find new ways to create value if they are to prosper. The purpose of this paper is to present a short overview of the automotive industry today and highlight challenges facing the industry. Based on this perspective, even strategic levers are discussed such as brand management, customer relationship, software, core competency, quality and product development expansion that enable the OEMs to transform to on demand enterprises.

Organizational Improvisation and Leadership: A Field Study in Two Computer-Mediated Settings


--Miguel Pina E Cunha,
Rita Campos E Cunha and Ken Kamoche

Drawing on empirical evidence collected in two case studies, we present a tentative model of leadership in a context of organizational improvization. This article discusses the role of leadership in the process of improvization, suggesting that opposite leadership behaviors are simultaneously integrated when an important task has to be performed in a turbulent environment with flexible resources. This type of leadership creates "minimal" social and task structures that, together with a perception of the task at hand as individually important to group members, invites the team to improvize. This model builds the argument for a dialectical perspective on organizations, highlights the role of important events as action generators, and underscores the presence of curvilinear relationships in organizational phenomena where linear ones are conventionally assumed.

Modeling Business Value for Effective Change Management: An Approach


-- Harsh Bhargava,
M G P L Narayana and L Shankar

The CEOs and corporate leaders are always on the lookout for new ways to combat change. Management of change and resulting realignment of business strategy and plans is therefore, a constant challenge. This paper attempts to look at management of change, with a different perspective. We focus on customer value and how to model it. What are the components of such value proposition? How does environment affect these components? And, in turn the business model? We attempt to analyze these issues. We propose a set of ten components of value-proposition in the Indian context. However, these are equally applicable in any business environment. The model proposed by us is generic and can be utilized by any industry vertically.

Article Price : Rs.50

Financing Strategies for Rural Enterprises: A Case for Micro Credit

--Ajai S Gaur and Gaurav Mishra

This article presents a case for micro credit as a viable financing strategy for catering to the financial needs of the rural poor. The conventional rural financing structure is briefly explained along with the details of micro credit. The FAPILVI approach toward establishing micro credit institutions, developed by the authors, is presented in detail. The study is primarily based on interviews conducted by the authors of the various players involved in rural financing.

Article Price : Rs.50

Exide Industries Limited: Challenges for Growth


--B Karunakar and Saptyarshi Purkayastha

To win our customers, stakeholders and employees by transferring quality into a performance oriented business, which will secure market leadership and profitable growth through effective fulfillment of customer's needs - Vision of Exide Industries Ltd.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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