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The IUP Journal of Supply Chain Management

March' 05

Focus Areas
  • Purchasing
  • Manufacturing
  • 3PL
  • E-procurement
  • E-manufacturing
  • Reverse supply chain Inventory
  • Warehousing
  • Planning & forecasting
  • Collaborative commerce
  • E-fulfillment.

     

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The Impact of Supply Chain Management on Service Organizations
Supply Chain Management in the Indian Computer Hardware Industry
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Supply Chain Production Planning in a Mass Customization Environment
-- Josefa Mula Bru, Raul Poler and Jose P Garcia

Mass Customization consists of the design, production, marketing and delivery of customized products and services on a mass basis (Pine, 1992). Some of the strategies of mass customization are: Supply chain management, modular product design, virtual enterprise, the Web, best-of-breed ICT and agile manufacturing. In this context, the European Community Growth project called `Virtual Enterprise for Supply Chain Management (V-Chain)', is trying to introduce the concept of extended enterprise and promote the collaboration between the automobile manufacturer and suppliers. Thus, data from this project are used in this paper to analyze and prescribe the main characteristics of an automobile industry supply chain required to mass customize from a production planning point of view.

Innovation Generation in Supply Chain Relationships: A Conceptual Model and Research Propositions
-- Subroto Roy, K Sivakumar and Ian F Wilkinson

Innovation generation has increasingly been recognized as an outcome of interaction between a firm and various outside entities. According to this view, supplier involvement and alliances are routes to innovation generation. Despite this realization, there is a dearth of research, both conceptual and empirical, focusing on innovation generation in buyer-seller relationships in supply chains. In an attempt to fill this void, this article develops a conceptual model of innovation generation in buyer-seller relationships in upstream supply chains. The authors propose that innovation generation in supply chain relationships, both incremental and radical, is a consequence of interactions between buyers and sellers. They also delineate factors internal and external to the relationship that moderate the link between interaction and innovation generation. Finally, the authors discuss managerial implications of their research and offer guidelines for future empirical research.

The Impact of Supply Chain Management on Service Organizations
-- Linda L Stanley and Joel D Wisner

Supply chain management has been used to describe the integration of purchasing, operations, and distribution activities among a network of interdependent organizations. Most of the research to date focuses on manufacturing practices within the supply chain with little emphasis on the service sector. This paper presents exploratory findings of a comprehensive survey of US and European organizations to study the practice of supply chain management in services. Respondents who practiced supply chain management were asked a number of questions regarding their supply base including logistics, partnership, certification, supplier selection and performance, and customer relationship issues. Their responses form the basis for this paper.

Article Price : Rs.50

Supply Chain Management in the Indian Computer Hardware Industry

-- S Subramanian* and S Swaminathan

It is an irony that the computer hardware industry that helps other sectors in building an `integrated supply chain management system' does not have a well-developed, value-added supply chain system for its own procurement and distribution. This paper empirically analyzes the existing supply chain practices in the Indian computer hardware industry. The analysis focuses on the status of procurement and distribution chains in the Indian hardware industry along the major dimensions of supply chain like inventory, transportation, facilities and information. The findings suggest that though underdeveloped currently, the supply chain system of the Indian computer hardware industry may improve in the near future. Besides, there is a necessity and ample scope for third party logistics service providers in this industry.

Article Price : Rs.50

X-BSCMeasuring the Performance of Truly Strategic Supplier Relationships
-- Lutz Kaufmann

Initiatives to improve relationships with key suppliers are under way in many companies. One important decision relating to the design and administration of strategic supplier relationships is which concept to apply when measuring their performance. The relationships with strategic suppliers are multifaceted and require a multidimensional measurement. Furthermore, measuring their performance has to be tailored to the specific situation, as not all strategic supplier relationships are created equal. The concept of the Balanced Scorecard (BSC) is frequently employed to support the implementation of the strategies of individual business units within a multibusiness organization. This report describes how the principles of the BSC concept were successfully applied to strategic supplier relationships at a company from the automotive industry under the term Cross-Balanced Scorecard or X-BSC.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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