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PROJECT
MANAGEMENT
Managing
the [Project] Customer Experience: Ten Principles for
Success
- - Craig Bailey
Effective
project management is not only keeping track of the
tasks that need to be performed, but it is about managing
the entire customer experience. Better practices like
early communication of risks at an initial stage, focus
on aligning necessary resources to perform a set of
inter-related tasks, ensures customer satisfaction.
The overall benefit of performing projects in a customer
centric way provides an organization, with more satisfied
and loyal customers, both internally and externally,
which further helps in maintaining long-term successful
relationships.
©
2005 Customer Centricity Inc. Reprinted with permission.
PROJECT
RISK MANAGEMENT
Understanding
the Risk and Return of IT Project Portfolio
- - Patrick Boylan
Organizations
now regularly measure the return from IT investments,
but risk assessment has remained elusive. The solution
lies in breaking out the risk factors inherent in each
project and aggregating these assessments into a risk
index for the entire project portfolio. This paper will
outline a simple and easy process for analyzing the
risk of your IT portfolio.
©
2005 Patrick Boylan. Published in the Chief Project
Officer Website (http://chiefprojectofficer.com). Reprinted
with permission.
PROJECT
RISK MANAGEMENT
An
Application of Portfolio Optimization with Risk Assessment
to E&P Projects
- - Juan Marcelo Antelo Rodriguez and Kleber Galvão
de Oliveira Pádua
This paper presents an application of portfolio
optimization with risk assessment to E&P projects. The
study aims to maximize the worth of the company while
accounting, investigating and analyzing the inherent
uncertainties and requirements of the petroleum industry.
The results show a significant variance of the Net Present
Value of the portfolio After Tax (NPV ATax) with the
inherent uncertainties of the petroleum industry and
reveal the importance of accounting probability to each
outcome range in such a high-risk environment. The investigation
reveals that some requirements of the petroleum industry
may conflict with each other or lead to an inefficient
portfolio management, destroying value and elevating
the risk.
©
2005 Juan Marcelo Antelo Rodriguez and Kleber Galvão
de Oliveira Pádua. Published in Proceedings of the 2005
Crystal Bal User Conference. Reprinted with permission.
PROJECT
CULTURE
The
Influence of Cultural Effects on Different Project Types
- - Johanna Nummelin, Sampo Tukiainen and Tapio Koivu
Extant theories of project management have been
characterized by a twofold approach. On the one hand,
projects are said to consist of universal characteristics
which can be managed by a common approach. On the other,
more recent approaches have stressed that projects are
embedded in their social context and that they need
to be managed accordingly. Additionally it is argued
that not only are projects embedded in their institutional
and social context, but also that the implications and
manifestations seem to be dependent on project type.
©
2005 Johanna Nummelin, VTT Technical Research Center
of Finland; Sampo Tukiainen, Helsinki School of Economics;
Tapio Kovio, VTT Technical Research Center of Finland.
First published in Proceedings of the CIB W92/T23/W107
International Symposium on Procurement Systems. Reprinted
with permission.
COVER
STORY
Is
PPP Really Needed for the Infrastructure Sector?
- - P Nair
Until
sometime ago, a countrys infrastructure was financed,
managed and owned by the state. However, with increasing
demands and in keeping with the time, the private sector
has been allowed to make a gradual entry into the field.
But the private sector can never totally control what
is popularly perceived to be an asset of public utility.
Therefore, various forms of public - private associations
are necessary to manage the infrastructure of the country.
This is likely to be a worldwide trend, with the developed
countries such as the US and UK taking the lead.
©
2006 IUP . All Rights Reserved
COVER
STORY
Private
Finance Initiative in the UK
- - Deepak Kumar
This
article is about Private Finance Initiative (PFI) in
the UK, one of the most successful models of Public
- Private Partnerships (PPP). The article discusses
how this model was developed in the UK and how different
infrastructure development projects have been completed
through partnerships between private and public sectors.
©
2006 IUP . All Rights Reserved
PROJECT
COMPETENCY
Cooperative
Competency as an Input Factor for Project Success
- - R Stejer and R Hunt
The
cooperative behaviors act as main drivers for innovation
and project performance. The article identifies relative
merits of soft behavioral skills versus hard control
skills. It questions commonly believed but untested
assumptions of technical hard skills contribution towards
successful project outcomes. Behavioral skills like
cooperation importantly facilitates exchange of knowledge
needed for making informed decisions. Yet very little
is known about how cooperation impacts knowledge exchange
and project outcomes.
©
2005 Richard Stejer. Published in PM Forum Featured
Papers, September 2005. Reprinted with permission.
PROJECT
GOVERNANCE
Effective
Project Governance: The Tools for Success
- - Patrick Weaver
Projects
are performed in an environment that is marked by heightened
stakeholder expectations and continuous legislative
changes. To meet these obligations, project organizations
have been forced to make massive investments in establishing
new processes and tools intended to achieve effective
corporate governance. Effective project governance is
a key sub-set of corporate governance. A mature project
management office and an effective project management
system are needed to ensure better project governance.
©
2005 Mosaic Project Services Pty Ltd. Reprinted with
permission.
INFRASTRUCTURE
PROJECTS
The
Sethusamudram Ship Canal Project: Empowering the Port
Sector
- - A Anand
Sethusamudram
Ship Canal Project (SSCP) is supposed to be one of the
successful examples of partnership between the public
and private sectors. This article discusses the historical
background and dimensions of SSCP, the Government of
Indias attitude towards it, international maritime
policy, economic and commercial advantages, project
cost, and financial packaging. The other issues discussed
in the article are: Environmental issues, maritime and
legal issues, attitude of Sri Lanka, rehabilitation
issues, and impact on fishermen community, etc.
©
2006 IUP . All Rights Reserved
KNOWLEDGE
MANAGEMENT
KM
in Project Management: Bonding for the Better
- - Sharath Jutur
Bringing
Knowledge Management and Project Management together
promises improved success rates for projects. However,
before embarking on the KM bandwagon, it is better that
project managers identify their needs and goals, and
then based on those needs and goals decide on which
KM tool to implement.
©
2006 IUP . All Rights Reserved
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