E-government applications have emerged rapidly in the developing world. Many countries use e-government as an enabling tool to increase efficiency, enhance transparency, and collect more revenue and facilitate public sector reforms. While e-government is not a panacea that can improve the performance of the public sector, it is a powerful enabling tool that has aided government achieve some of their development and administrative reform goals. Although e-government can be a catalyst for change, it is not a complete solution and it must be a part of a broader commitment to reform the public sector. Three factors are critical for the successful implementation of e-government. They are: willingness to reform, availability of information communication technology (ICT) infrastructure and the institutional capacity to absorb and manage change.

The book is based on the analysis of around 24 cases from 16 countries where e-government has been implemented to address social and economic development challenges. A number of these case studies highlight success stories. There may be a significant number of failed projects amongst the applications that have not been documented. Twelve of these case studies are considered pioneers in developing innovative e-applications.In the last ten years ICT investment by governments in developing countries are using ICT to modernize and increase internal efficiency as well as improve service delivery. As a result, many developing countries have either embarked on e-government or are in the process of creating strategies. The book is intended to provide practical guidelines on selection of application areas, project design, strategy and implementation.

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