The
marketers are always trying to decipher as to what attracts
customers to a particular brand. After all, one of the
core purposes of branding is to attract the prospective
customers towards the product. So, why do some brands
succeed more in this endeavor than the other brands? What
factors make a brand a cult brand, which commands uncompromising
loyalty from the consumers? The answers to these questions
have been investigated and profound theories have been
developed to understand this phenomenon. But, the dynamic
and ever-changing environmental factors have always put
forth a new predicament that requires to be analyzed under
a novel framework.
Such
new predicament is developing in the aviation sector in
India, wherein it is difficult to determine as to what
are the requirements of an average passenger. How can
an airline attract new customers? The authors, Neeraj
Kaushik, V K Kaushik and Girish Taneja in their paper
titled, "An Analytical Study of Customers' Preference
and Satisfaction in Indian Domestic Aviation Sector"
have attempted to answer these questions. They have empirically
investigated the discriminating factors that lead to the
customers' preference towards various airlines. They have
also analyzed the prevalent satisfaction level of the
customers vis-à-vis these airlines.
An
interesting framework for corporate branding has been
suggested by M Prasanna Mohan Raj and Amit Choudhary in
their paper titled, "Conceptual Framework on Corporate
Branding". The authors have related the corporate
brand with the strategic vision, organizational culture
and existing corporate image of a firm.
Kaushik
Mukerjee, in his case titled, "Coca-Cola's Branding
Strategies in India" has meticulously analyzed as
to how Coca-Cola, through its various branding strategies,
is trying to attract Indian customers towards its various
offerings. This case shows how the firm had to alter its
branding and promotional strategies according to the dynamic
Indian environment.
Branding
process is a complex phenomenon, but industry stalwarts
like Allen P Adamson have shown how to make a brand successful
through simple ideas. Rashmi Shashikant Malapur presents
an interesting review and summary of Allen P Adamson's
latest book "Brand Simple: How the Best Brands
Keep It Simple and Succeed".
We
hope that, as always, our selection of papers and book
review will provide you with an interesting and insightful
reading experience.
-
Nitin Gupta
Consulting
Editor