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The IUP Journal of Brand Management  
Focus

The marketers are always trying to decipher as to what attracts customers to a particular brand. After all, one of the core purposes of branding is to attract the prospective customers towards the product. So, why do some brands succeed more in this endeavor than the other brands? What factors make a brand a cult brand, which commands uncompromising loyalty from the consumers? The answers to these questions have been investigated and profound theories have been developed to understand this phenomenon. But, the dynamic and ever-changing environmental factors have always put forth a new predicament that requires to be analyzed under a novel framework.

Such new predicament is developing in the aviation sector in India, wherein it is difficult to determine as to what are the requirements of an average passenger. How can an airline attract new customers? The authors, Neeraj Kaushik, V K Kaushik and Girish Taneja in their paper titled, "An Analytical Study of Customers' Preference and Satisfaction in Indian Domestic Aviation Sector" have attempted to answer these questions. They have empirically investigated the discriminating factors that lead to the customers' preference towards various airlines. They have also analyzed the prevalent satisfaction level of the customers vis-à-vis these airlines.

An interesting framework for corporate branding has been suggested by M Prasanna Mohan Raj and Amit Choudhary in their paper titled, "Conceptual Framework on Corporate Branding". The authors have related the corporate brand with the strategic vision, organizational culture and existing corporate image of a firm.

Kaushik Mukerjee, in his case titled, "Coca-Cola's Branding Strategies in India" has meticulously analyzed as to how Coca-Cola, through its various branding strategies, is trying to attract Indian customers towards its various offerings. This case shows how the firm had to alter its branding and promotional strategies according to the dynamic Indian environment.

Branding process is a complex phenomenon, but industry stalwarts like Allen P Adamson have shown how to make a brand successful through simple ideas. Rashmi Shashikant Malapur presents an interesting review and summary of Allen P Adamson's latest book "Brand Simple: How the Best Brands Keep It Simple and Succeed".

We hope that, as always, our selection of papers and book review will provide you with an interesting and insightful reading experience.

- Nitin Gupta
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Brand Management