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The IUP Journal of Enterpreneurship Development  
Focus

Indian SMEs: At the Crossroads

Growth in Small and Medium Enterprises (SMEs) in India has gained momentum in the last decade. Traditionally, SMEs have been very active in the manufacturing sector than in the service sector. SMEs' operations are primarily concentrated in the textile, engineering, jute and auto ancillary industries. SMEs constitute nearly 95% of the industry establishments. Their share in domestic export and industry outputs are on the rise. With their sheer potential to generate employment and increase industrial output, SMEs play a crucial role in sustaining our economic growth in the future.

Rapid globalization of our economy has brought in enormous challenges to the Indian SMEs. Their competitiveness in the global market is low. SMEs today are crippled by outdated business processes and technology. Modernization of business practices, technological upgradation and enhanced government support are the need of the hour. These initiatives will help them to effectively compete in the global market on the price and quality fronts. But due to their low capitalization and limited assets, they face difficulties in accessing capital market for the much-needed funds to strengthen their infrastructure.

In the above context, two papers in the current issue analyze some of the major issues that SMEs are facing currently from the perspective of the two important stakeholders of SMEs - the government and financial institutions.

The first paper, "Financing Small Enterprises: Recent Trends", by B Sobha Rani and D Koteswara Rao, presents an overview on the recent trends in financing SMEs in the wake of experts' recommendation and Union Finance Ministry's policy directives. Additionally, the paper also suggests focus areas for improving credit flow to the SMEs.

The second paper, "A New Deal for Small and Medium Enterprises in India", by P R Kulkarni, begins with a review of the growth of SMEs in India. This is followed by an analysis of the challenges faced by SMEs. The analysis calls for a fresh review on the criteria used to define and identify SMEs apart from emphasizing technological entrepreneurship.

The third paper, "Current Status of SMEs and Entrepreneurship Education and Training Intervention in Select South and South-East Asian Countries", by Rajiv Joshi and B Ganapathi, presents a comparative analysis of the entrepreneurship development in the select south and south-east Asian countries with a special focus on India. This paper contributes to our understanding of the role of SMEs in the economic development of the region under study.

The case study, "Entrepreneurial Promotion Through EDP", by P Laxmana and Ishwara P, attempts to assess the effectiveness of Entrepreneurship Development Programs conducted in the districts of Davangere and Chitradurga of Karnataka state. The criterion used in this study is the start-up rate among the sample beneficiaries of EDPs. In the light of the findings, the paper also offers various suggestions to promote entrepreneurship.

- S Senthil Kumar
Consulting Editor.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Entrepreneurship Development