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The IUP Journal of Entrepreneurship Development
Focus

One of the emerging areas of research in the field of entrepreneurship is `Habitual Entrepreneurship'. Habitual Entrepreneurship focuses on how individuals leverage their prior business ownership experience to start subsequent entrepreneurial ventures. Although the concept of `Habitual Entrepreneurship' is two decades old, researchers worldwide have shown renewed interest in the recent times to build theoretical models and to find empirical evidence on those factors that differentiate habitual entrepreneurs from novice entrepreneurs. The current issue of this journal contributes to `Habitual Entrepreneurship' knowledge base through the paper authored by Jari Huovinen and Hannu Littunen.

The first article, "Habitual Entrepreneurship: Situational Factors at Different Start-Ups", by Jari Huovinen and Hannu Littunen is an empirical analysis of the differences between serial, portfolio and first-time entrepreneurs in the areas of achievement motivation, growth intention, and situational factors that go behind firm start-ups. This study was conducted among 205 entrepreneurs in Northern Savo in Eastern Finland. This study contributes to our understanding of the personal and situational factors that influence the start-up of both the original firm as well as the following firms by habitual entrepreneurs.

The second article, "Entrepreneurship and Development of Small-Scale Industries in Iran: Strategic Management Tools and Business Performance Assessment", by Manjappa D Hosamane and Younos Vakil Alroaia examines the relationship between the development of Iranian small-scale industries and entrepreneurial performance. Development of small-scale industries was measured in terms of sales volume, employment growth, and age of industry and entrepreneurial performance was measured in five decision areas—Quality of products, Industrial cost, Logistic support, ISO, and Management effectiveness. Results of this empirical study have large implications for government policy makers who strive to ensure sustained growth of small-scale industries.

The third article, "Sustainable Entrepreneurship in Small-Scale Business: Application, Concepts and Cases", by Viju Mathew builds a theoretical framework of sustainable entrepreneurship with a supportive case analysis. The author has chosen ASB Company, a small-scale business unit which specializes in drinking water processing and supplying in the Sultanate of Oman to analyze the characteristic features of sustainable entrepreneurship. The case analysis brings out the importance of achieving three goals of sustainable entrepreneurship—a) Profitability, b) Value creation for internal and external customers and c) Concern for social environment.

Finally, a case study is presented on the Indian retail firm, Subhiksha, titled "India's Subhiksha—Aping Wal-Mart's EDLP Strategy?", by Sheeja S. When the expertise in running retail chain of firms was scarce in India, Subhiksha's phenomenal growth in the past decade provides valuable insights into the study of entrepreneurship.

- S Senthil Kumar
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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