COVER STORY
Customer Service in Life Insurance - - U Jawaharlal and Nikhil Pareek
Customer service is important in any kind of industry. And due to the increasing competition in Indian Life Insurance sector, players are adopting every possible strategy to enhance service quality and retain the customer for a longer period.
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COVER STORY
Quality of Service in Non-life Insurance - - C Vijaya Banu
Indian insurance industry is going through a boom phase and the general insurance industry is poised for a higher growth. The service delivery standards are improving. The article analyses the current and future standards of the services.
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HEALTH INSURANCE
Healthcare Insurance - - Tim Baker
Insurance is seen as a solution to the healthcare needs of the growing ageing population by governments, and as a growing commercial enterprise by insurers. Currently, the global healthcare systems face numerous problems, especially funding, as healthcare costs are rising, says Tim Baker, Commercial Director, Norwich Union Healthcare, UK in his Special Address. “There is no perfect system. Demand is often supply-led and the impact of increasing costs also raises questions about efficiency and effectiveness,” he added, explaining the global trends of healthcare systems.
© Asian Insurance Review(www.asianinsurancereview.com). All Rights Reserved. Reprinted with permission.
BUSINESS ENVIRONMENT
Top Ten 2003 Newsmakers - - Charles E Boyle
The year 2003 was not as hard as the previous year but it was neither an easy one. Industry faced various critical issues. Here are the ten players, which were in news along with the reasons of being in news.
© 2003 Insurance Journal (www.insurancejournal.com). All Rights Reserved. Reprinted with permission.
BUSINESS ENVIRONMENT
The Efficacy of Insurance Risk Scoring as a Loss Predictor
- - TS Rama Krishna Rao and Suhani Adilabadkar
Credit scoring is an issue, that has polarized the insurance industry. It involves not only the insurers and the agents, but also the customers. The debate is on whether it is appropriate for insurance companies to use credit scores in the process of decision-making.
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INSURANCE OPERATIONS
Zapped! Claims Departments Feel the Heat - - Vikki Spencer
The property and casualty insurance industry has woken to find itself in the “hot seat” of a tumultuous public storm—consumers, the media and provincial governments have set their sights on insurers as an opportunistic menace.
© 2004 Business Information Group. (www.canadianunderwriter.ca). Reprinted with permission.
REGULATION
The Insurance Industry and Basel II - - Arindam Banerjee
Insurance is a powerful risk management tool employed by banks. Banks also share a common stand with insurance firms in deploying the three pillar concept of Basel Accord. The new accord encourages externalization of low frequency and high severity. losses.
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RESEARCH PAPER
Rising Trends of Pension System in Asia Pacific Region - - HO Sonig
Economic changes taking place in India, rather in whole of the Asia, are making the region a favorite for growth of pension sector. The sector itself has been affected by the changing reforms structure; and various new trends are taking place.
© OCED Publishing.(www.oecd.org). This article was presented at OECD/INPRS Korea Conference on Private Pensions in Asia (October 23-25, 2002) Seoul Korea. Reprinted with permission.
RISK AND INSURANCE
Insurance Vis-à-Vis Gambling - - V Sesha Ayyar
A nagging question that confronts the educated elite is “How is insurance different from gambling?” Let us examine the fundamentals of insurance under a legal framework and a mathematical perspective.
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