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The IUP Journal of Organizational Behavior

April '05
Focus Areas
  • Organization Design
  • Job Performance
  • Motivation & Satisfaction
  • Work-Life Balance
  • Group Dynamics
  • Leadership
Articles
   
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Impact of Demographic Variables on Emotional Intelligence and Leadership Behavior of Corporate Executives
A Study on the Factors Influencing Career Decision-making
HR Profession in Transition
Exhibition of Teamwork: A Comparative Study in Pre- and Post-privatization Period of a Public Sector
Labor-Management Relations in Tamil Nadu Electricity Board
Usefulness of Routine Meetings in Business Organizations :A Research Report
Power, Politics and Leadership
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Impact of Demographic Variables on Emotional Intelligence and Leadership Behavior of Corporate Executives


--B K Punia

The opening up of the Indian economy through liberalisation, privatization, globalization and natural thrust towards information technology has made the task of corporate executives more demanding. The challenges get multiplied when the industry executives have to work in diverse work cultures. The workforce diversity has not only affected the emotional stability of the executives but has also come in the way of leadership behavior and effectiveness. In the present study it is found that a person's leadership style changes with age. As and when a person is less willing to adapt to changes and bring diversity, it will lead to biasness.

Article Price : Rs.50

A Study on the Factors Influencing Career Decision-making


-- T G Vijaya

The career model takes into account the sequence of occupations, jobs and positions that a given person is likely to occupy. It will be of great practical value to have a better understanding of the nature of determinants of sequence, together with a systematic organization of the data, to facilitate the prediction of academic and occupational positions of a career and to highlight the needed interventions. This paper explains six different shaping factors which may influence the career choice process.

Article Price : Rs.50

 

HR Profession in Transition


-- Lata Dyaram and T J Kamalanabhan

New emerging roles and responsibilities are leading to the shift in the HR profession from administrators to strategic advisors. Businesses are recognizing HR's role as a value adder and growth generator, rather than simply as an internal business function. HR functions are getting more integrated into line management functions. Increasingly, HR work will move into the line, with managers handling the majority of HR-related issues and employees will be able to conduct HR-related transactions through self-service. Adaptive HR personnel are the ones who will survive today.

Article Price : Rs.50

Exhibition of Teamwork: A Comparative Study in Pre- and Post-privatization Period of a Public Sector


-- Naval Bajpai

The present study is designed to examine the change in the degree of mutual trust in pre- and post-privatization period of a public sector. For this purpose, one public sector organization was selected which has been privatized a few years ago. Mutual trust was measured by using a four point rating scale ranging from quite false to quite true. Data were analyzed employing Z test for measuring difference in means. Results indicated that this organization has shown significant difference in the degree of mutual trust in pre- and post-privatization period (Mean in pre-privatization period=27.5500 and Mean in post-privatization period=29.3583). Findings can be explained in the light of privatization, shared responsibility and empowerment of team.

Article Price : Rs.50

 

Labor-Management Relations in Tamil Nadu Electricity Board


-- N Sankaralingam

This study examines the role of the board and the trade unions in building and maintaining the industrial relations in the electricity industry. To maintain good relations, the board on its part makes available many benefit schemes and facilities to the employees. Further, the day-to-day operational grievances of the employees are successfully resolved by the heads of the various departments through `Collective Bargaining'. The issues related to `wages, work load norms, policy formulation and policy revision' are also settled in a mutually cooperative manner. The management and the unions respect the settlements reached and their implementation. It is also observed that the policies of the political parties are very well reflected in the policies of some of the trade unions. By and large these extant industrial relations continually help to put the board on a higher tragectory of growth.

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Usefulness of Routine Meetings in Business Organizations :A Research Report


-- Shubhasheesh Bhattacharya and Satendra Kumar

Informal feedback received in the past, from the executives working in organizations, on the effectiveness of meetings, was not encouraging. Its effectiveness can be gauged when some executives opine `Meetings are held to keep minutes and waste valuable hours'. The informal feedback prompted to do a formal research in this area. Working executives in business organizations were surveyed to get formal feedback about the meetings. The findings indicate that currently meetings are not viewed by majority of the employees as effective and useful for the organizations or the employees. They feel that meetings per se are useful, but the way meetings are held do not lead to achieve the desired objectives and results. Meetings rather result in wastage of valuable resources and time. If properly handled, meetings can be very effective.

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Power, Politics and Leadership


-- P M Siriya and Pavan Patel

To acquire and retain power, a leader must skillfully organize politicsinformal approaches to gaining power through means other than merit or luck. Organizational power is derived from many sources including position power (legitimate, reward, coercive, and information) and personal power (expert, reference, and prestige). Power also stems from ownership, providing resources, capitalizing upon opportunity, and being close to power. Leaders intent on increasing their power are advised to develop a plan. Such a plan includes setting a goal, measuring the cost-effectiveness of politicking, conducting a power analysis of powerful people, and analyzing what type of politics is played at the top. Certain actions are to be taken to become an empowering leader. These include providing a positive emotional atmosphere giving visible rewards, expressing confidence, fostering initiative and responsibility, building on success, and practicing super leadership. The quest for power causes political behavior. Specific contributing factors include the pyramidal shape of organizations, competition for limited resources, subjective performance standards, and environmental uncertainty. Emotional insecurity and Machiavellianism also contribute to political behavior. To make an effective use of organizational politics, a leader must be aware of the specific political tactics and strategies. Ethical methods can be divided into those, aimed directly at gaining power, building relationships and avoiding political blunders. Unethical and devious tactics, such as the embrace or demolished strategy, constitute another category of political behavior. Carried to an extreme, organizational politics can hurt an organization and its members. Being aware of the causes and types of political behavior can help leaders deal with the problems. Setting good example of non-political behavior is helpful, as it threatens to publicly expose devious politicking.

Article Price : Rs.50

 

The Space-Location Theory As Applied to Institution Building in Organizations


-- Poonam Mital,
Reviewed by V Sanjay, Faculty Member,
IBS, Bangalore

The Structure-Conduct-Performance (SCP) paradigm or theory, which is an important tool of contemporary industrial economics, attempts to explain the above hypothesis that relates market performance to market concentration.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior