The seemingly impenetrable
reputation for quality that the
Japanese carmaker Toyota had built through decades is now under
serious threat. In a shocking development, the world's largest carmaker had to
recall millions of vehicles because they might abruptly accelerate, putting
the lives of drivers as well as the passengers in danger. The callback, which
affects nearly nine million vehicles across the globe, poses operational,
marketing, ethical, legal and political threats to the Japanese carmaker at a
time when the entire industry is going through tough times. What is more
unpleasant, as opined by many experts, is that Toyota had been receiving
hundreds of complaints from nervous customers since 2003, but little or
nothing was done to fix the problem. However, now that the safety crisis has
entirely engulfed Toyota, not only is Toyota's brief reign as the world's
largest carmaker in danger, but more importantly, so too is its grandstanding
for unparalleled quality and management. Rivals, who used to operate under
the shadow of Toyota's impregnable reputation, are now celebrating quietly
and using all means to eat into Toyota's share.
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