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The IUP Journal of Knowledge Management

April'11
Focus

Knowledge Management (KM) activities help in improving the performance of processes and human resources of organizations. Organizations should update their knowledge to improve their capability of innovation.

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Achieving Competitive Advantage Through Knowledge Management and Innovation: Empirical Evidences from the Indian IT Sector
Knowledge Management System and Learning Organization: An Empirical Study in an Engineering Organization
A Model to Capture the Embedded Knowledge of Implemented Projects in Iranian Motor-Vehicle Industry
Knowledge Management for the Converged IASB and FASB Standards
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Achieving Competitive Advantage Through Knowledge Management and Innovation: Empirical Evidences from the Indian IT Sector

-- Neeru Mundra, Karishma Gulati and Renu Vashisth

Knowledge Management (KM) refers to a range of practices used by organizations to identify, create, represent, and distribute knowledge for awareness, learning and reuse across organizations. KM is closely related to organizational learning initiatives. This may be distinguished from organizational learning by emphasizing on the management of specific knowledge assets and development and cultivation of the channels through which knowledge flows. The present paper investigates the vital link between management of knowledge in organizations, innovations in which an organization may involve KM and the development of a sustainable competitive advantage. Various hypotheses have been formulated to know whether KM and competitive advantage are interrelated or not. Innovation in the product and services are done by various organizations but in this paper the authors have tried to study whether the innovation in KM is critical for the success of an organization or not. The paper also provides practical implications for creating a competitive advantage in modern firms. KM covers a wide range of functionalities, support and different sets of activities where organizations have to keep a check on various departments. Therefore, to achieve this research objective, the authors study the sharing of best practices and knowledge of employees in different areas of organization.

Knowledge Management System and Learning Organization: An Empirical Study in an Engineering Organization

-- U Syed Aktharsha and H Anisa

The purpose of this paper is to analyze the impact of Knowledge Management System (KMS) on learning organization. This paper also attempts to investigate the relationship between demographic profile and KMS and the relationship between demographic profile and learning organizations. A private engineering concern in a district has been chosen for conducting this study and a sample of 65 managers and engineers were chosen from the population of 180 managers and engineers together. A survey-based instrument is used to gather the responses from managers and engineers. Some variations were observed on KMS due to the factors such as innovation, different market entry and market share. Some variations were observed on the properties of learning organization due to factors such as knowledge application, KM process and shared vision. The study is limited to one particular organization. The results may not be applicable to other business organizations. KMS is an IT based system developed for managing knowledge in organizations which supports the creation, capture, storage and dissemination of information. Nowadays, many organizations especially knowledge-based organizations have started realizing the importance and benefits of KMS and also the contribution of KMS in learning organizations is well understood by the organizations.

A Model to Capture the Embedded Knowledge of Implemented Projects in Iranian Motor-Vehicle Industry

-- Mohamad Ali Shafia, Iman Raeesi Vanani
and Somayeh Faghih Mirzaei

Many features can be found similar in nature while studying previously implemented projects, if they are analyzed for capturing their embedded knowledge. These are regarded as the most inherited valuable assets which are usually neglected unintentionally at work. They can be utilized quite successfully for projects to be implemented in future. If this tacit knowledge is revived successfully in a systematic manner, it can be used as a guidance tool while implementing future projects with smaller risk takings. Inability to convey this knowledge to the implementers of the new projects, seems to be a harsh condition at present, which calls for a serious challenge to devise a methodology for capturing and conveying this needy asset. People who move from one place to another always carry experiences and professional ties with themselves. Therefore their knowledge should be accessed via informal networks. Documenting systematic errors can unveil hidden traps which can be sources of risk taking conditions and present valuable lessons for implementing successful projects. This paper aims at presenting a model for capturing the embedded knowledge of previous projects in the motor vehicle industry. It is intended to get the explicit hidden value in the projects. The results of implementation of this model are applied to the Iranian motor vehicle industry to validate its effective applicability for which satisfactory results are found.

Knowledge Management for the Converged IASB and FASB Standards

-- Zane Swanson and Ron Freeze

This paper conducts a cost/benefit analysis by applying a knowledge management system that incorporates accounting's conceptual framework, codification initiative and financial statement presentation proposal into a complete ontology. The need for a systematic organization is heightened in the convergence of Financial Accounting Standards Board (FASB) and International Accounting Standards Board (IASB) standards which increases the costs (e.g., from complexity and volume) to the accounting body of knowledge. A knowledge management framework can help accounting professionals/academics address accounting issues in such a manner where the benefits exceed the costs in an organized system.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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