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The IUP Journal of Operations Management


May' 04



Focus Areas
  • Inventory Control
  • Supply Chain Management
  • ERP, JIT, TQM
  • Business Process Re-engineering
  • Logistics Management
  • Business Process Outsourcing
  • Six Sigma
  • Benchmarking
  • Flexible Manufacturing Systems
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Aggregate Planning in Services
Modeling Supply Chain with Multi-agent System
A Comparative Study of Purchasing Effectiveness of Selected Automobile Companies
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Bullwhip Effect: A Solution Road Map

-- A Srikant and Arnab Banerjee

This paper analyzes a very common supply chain phenomenon called bullwhip effect as to why it happens. It then compares it with different stocking policies as where exactly it starts and what is its exact cause in operational level. It then provides a solution road map as integration of e-business suite and SCM packages. This paper also compares how the scenario is different in terms of bullwhip effect when an e-business suite is already in place and when it is not. The authors believe that apart from the planning part, it is the operational level transactions, which needs to be beefed up to reduce the fluctuations.

Aggregate Planning in Services

-- N V V S Swamy and S Subramanian

Theoretically, the aggregate models of manufacturing industry can be applied to services also. But practically there are lot of differences between manufacturing firms and the service firms because of the fact that there is no inventory in services along with other differences. The differences exist in the basic objectives, planning process, factors and costs involved in the planning and the options in aggregate planning. Even within services sector, there are lots of differences in aggregate planning tactics depending on whether it is a seasonal demand fluctuation or intra-day fluctuations. The service firms have come out with innovative techniques like "Yield Management" to overcome these problems. This paper classifies the existing aggregate planning practices in the service industry.

Article Price : Rs.50

Modeling Supply Chain with Multi-agent System

-- A C Ojha

Supply chain is being much more diversified and geographically dispersed due to globalization. Outsourcing has become more prevalent than ever. Customers are very choosy and their expectations have grown in terms of cost and services. The complexity of today's supply chain is staggering. In an effort to reduce costs, increase customers' delight and gain competitive advantage, enterprises are forced to rethink for an efficient and effective coordination of activities across the supply chain. Of late, agent-based information system is identified as a new software development paradigm to manage complex systems. This paper explores the suitability of this new approach and describes a conceptual framework for supply chain modeling and coordination.

Article Price : Rs.50

A Comparative Study of Purchasing Effectiveness of Selected Automobile Companies

-- Vinod Kumar Jain, A K Ramani, S S Bhakar and Piyush Pabuwal

Purchasing effectiveness is related to achieve the objectives of the purchasing function. The overall objectives of the purchasing functions include procurement of the right material, of the right quality, from the right source, at the right time and right place. This is possible only if an organization installs and uses proper Information Technology (IT) to support purchasing function. Materials management system, warehouse management and transport management systems can help the management better in taking decisions quickly related to the stock of different material lying in the stores and warehouses. Bar coding and scanning techniques facilitate the managers in coding and streamlining the materials at the stores. EDI facilitates the managers in placing faster purchasing orders, receiving bills and reducing purchasing cost. IT also facilitates in making centralized coordination of information flow. The effectiveness of the purchasing function directly contributes to the organizational success. The present paper explores the factors for measuring the purchasing effectiveness of automobile manufacturing units. It also measures the buyer-supplier relationship. The automobile-manufacturing units are compared on the basis of the relationship they enjoy with their suppliers.

Article Price : Rs.50

Evolving to the Enterprise Production System (EPS)

-- Michael McClellan

The Enterprise Production System (EPS) is made up of the Manufacturing Enterprise System (MES) or Execution Infrastructure Layer and the Control System Layer. The EPS excludes software and control system logic used to manage the plant floor function and process. This paper traces the evaluation of EPS with major assistance from Information Technology.

Logistics Management from a Complexity Perspective

-- Fredrik Nilsson and Jonas Waidringer

The aim of this paper is to discuss the implications a complexity perspective may have on the management of logistics. The CLM definition of logistics management is used as a base to address the implications a complexity perspective has on the logistics discipline. A framework is developed to assess the logistics complexity based on significant properties (structure, dynamics and adaptation) on three levels of resolution (individual/parts, the firm and the network). The identified emphasis of planning and controlling in logistics management are questioned and it is suggested that a change concerning the elements related to the property of adaptation is needed. This means that the process of planning and controlling has to be balanced by considerations to emergent phenomena and the processes of self-organization taking place in the flow of products and information. One conclusion is that a modified version of the definition of logistics management is called for.

An Overview of Design and Operational Issues of Kanban Systems

-- M S Akturk and F Erhun

We present a literature review and classification of techniques to determine both the design parameters and kanban sequences for Just-In-Time (JIT) manufacturing systems. We summarize the model structures, decision variables, performance measures and assumptions in a tabular format. It is important to state that there is a significant relationship between the design parameters, such as the number of kanbans and kanban sizes, and the scheduling decisions in a multi-item, multi-stage, multi-horizon kanban system. An experimental design is developed to evaluate the impact of operational issues, such as sequencing rules and actual lead times on the design parameters.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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