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The IUP Journal of Marketing Management


May' 07
Focus Areas
  • Marketing Strategy

  • Marketing Research and Techniques

  • Brand Management

  • Advertising

  • Consumer Behavior

  • Emerging and Interdisciplinary Issues

Articles
   
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Growth and Development in Asia: The Evolving Perspectives in Marketing Practices
Analysis of the Strategies of HLL and Coca-Cola in the Indian Rural Market
Wal-Mart: A Value Chain Analysis
Emerging Trends in the Marketing of Consumer Durables in India
Sales Force Management A Comparative Analysis of Major and Upcoming Pharmaceutical Companies in India
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Growth and Development in Asia: The Evolving Perspectives in Marketing Practices

-- R Venkatesh

Corporate activities in various industries—ranging from textiles, consumer goods, and automobiles, to healthcare, travel and tourism—are now going through a metamorphosis in the Asian continent. The developed nations can no longer disregard the growing purchasing power of the millions of people in Asia. Marketing practices are getting fine-tuned and exciting developments are on the anvil. Asian countries have woken up to the immense possibilities of marketing alliances among themselves. This paper elaborately discusses different types of marketing trends in the Textile Industry, Telecommunication, Electronics, Automobiles, Healthcare Marketing, Education and Training, and concludes with a note that with such emerging marketing trends towards mergers and acquisitions, big multinational companies are expected to evolve in the developing countries, encouraging the new concept of `franchising'.

Article Price : Rs.50

Analysis of the Strategies of HLL and Coca-Cola in the Indian Rural Market

-- Kaushik Mukerjee

India's rural market holds high potential for increased consumer buying, as per the reports prepared by the National Council for Applied Economic Research (NCAER). This paper explains the potential of the rural market and the issues of concern with regard to rural marketing, with supportive data. A research framework is presented, followed by the cases of Hindustan Lever Ltd. (HLL) and Coca-Cola. The cases cover the strategies employed by these companies for the rural market. An analysis of the research framework and the data presented in the cases has been carried out.

Article Price : Rs.50

Wal-Mart: A Value Chain Analysis

-- A Lakshminarasimha and Apeksha Pande

The arrival of Wal-Mart—the largest grocery retailer in the United States, with an estimated 20% of the retail grocery and consumables business—in India, as a joint venture with Sunil Mittal's Bharti, has created much excitement and media hype. This paper describes the value chain of Wal-Mart of USA, outlining the Indian retail environment today, with a mapping of the value chain for the success of a supermarket in the Indian scenario.

Article Price : Rs.50

Emerging Trends in the Marketing of Consumer Durables in India

-- R Harish

The annual market for consumer durables in India (excluding computers and communication products) is currently of the order of Rs. 25,000 cr. In recent years, intense competition has led to a decline in prices. Consequently, market growth has mainly been in terms of quantity, rather than value. Further, the increase in quantity is propped up by consumer financing, promotions and discounts. Distribution is fragmented, and there are 40,000 consumer durable dealers in India. Organized retailing is catching on, but has overheads due to expensive real estate, air conditioning and higher manpower costs. One tries to offset this by negotiating lower prices with durable manufacturers. The Indian consumer is brand-conscious, but not necessarily brand-loyal, and might even pick up a reliable private label if it offers good price and quality values. Retailers such as Reliance, Future Group, Hyper City and E-Mart, therefore, plan to launch low-priced private labels by importing in large quantities from China and Thailand. Domestic durable manufacturers are responding by expanding their product range to ensure higher bargaining and shelf power with the trade. They are also exploring the possibility of cross-category tie-ups with non-competing partners from other industries to tap each others' points of influence, particularly in smaller/rural markets. Consumer durable penetration is one of the lowest in India and the untapped potential is evidently enormous. However, as Indian consumers continue to attach a high degree of importance to value for money, both manufacturers and traders would be compelled to explore every conceivable method to improve operational efficiencies, in order to achieve substantial and profitable business growth.

Article Price : Rs.50

Sales Force Management A Comparative Analysis of Major and Upcoming Pharmaceutical Companies in India

-- Girish Taneja and Usha Arora

In a fiercely competitive pharmaceutical market that is flooded with me-too products, the competition is no longer between products and strategies. The competition is between the talent of one company and that of another. It is the quality of sales force that determines success in the market place. The ever-intensifying competition and the unending proliferation of brands place a premium on the personal selling element of pharmaceutical marketing. This research paper is aimed at determining the current aspects related to fieldwork norms, sources of recruitment, training and compensation of sales force in the pharmaceutical industry and exploring the differences in sales force management practices among the major and upcoming players in the pharmaceutical industry. A close-ended questionnaire was sent to the managers of the marketing department of the selected ten companies, out of which nine responded (five Group 1 and four Group 2 companies). To find out the differences between the sales force management practices of the two groups of pharmaceutical companies, various null hypotheses were tested by applying Mann-Whitney test. Based on the findings, a few recommendations have been made to the pharmaceutical companies to manage their sales force and achieve their sales objectives.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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