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The IUP Journal of Systems Management
Focus

In today's information-driven world, knowledge is the most essential organizational asset. Organizations often use these assets to place themselves as winners in the extremely competitive business environment. In recent years, India has seen the emergence of Science and Technology Parks (STPs) whose main purpose is to constantly review and renew our knowledge base and to assure the integration of scientific research with its application and growth. STPs are study centers intended for the development of innovations and scientific research, and for coordinating the development of technologies and businesses. As organizational entities with such wide ranging purposes, the role of management in developing these parks is of utmost important. In the paper, "The Role of Management in the Development of Science and Technology Parks", the authors, Abbas Ghavam Abadi and K V Aiahnna, have tried to provide an understanding of the various aspects of STPs and how modern management applications can help in its development.

In the paper, "Equating Human and Machines in the Management Perspective", the authors, TGS Rao and Gabriel Simon Thattil, draw inferences from Information Systems (IS) and Information Technology (IT) literature and try to find an application in management. More specifically, the authors draw the concept of an `Agent' from the Distributed Artificial Intelligence (DAI) literature and identify three properties of an intelligent agent; namely Autonomy, Adaptivity and Sociability. Then they superimpose the properties on the functions of a manager and identify him/her as intelligent. Moving ahead, they link up the Planning, Organizing, Leading and Control (POLC) model of organizational behavior and try to find associations with that of agent properties. Based on the above similarities, they have tried to develop the Autonomy, Sociability and Adaptivity (ASD) scorecard. The ASD scorecard is supposed to be a weighted scale of the sum of scores of a manager in the three properties of Autonomy, Sociability and Adaptivity. The authors conclude with the possible implications of the model in a mixed system where Artificial Intelligence systems as well as human managers are working together.

Sindhuja P N and Surajit Ghosh Dastidar, in their paper, "Software Deployment: Concepts and Technologies", highlight the importance of software deployment. Software deployment encompasses the post-development activities of a software product and mainly deals with the delivery, installation and maintenance of applications after development. In this paper, the authors discuss the complexities of software deployment process. In addition, through literature survey, the authors discuss various technologies for software deployment.

In the paper, "A Metrics Framework for Determination of Requirement for Reengineering", the authors, Hardeep Singh, Arvind Kalia, Sumesh Sood, Parminder Kaur and Kuljeet Kaur, have tried to explain the notions of maintenance, reengineering and retirement for a software system. The authors argue that over a period of time, the maintenance of systems becomes a costly affair. Therefore, after a certain period, the organization needs to either retire or reengineer the system. Reengineering refers to redesigning the system or some parts of it with change in design and implementation techniques. In order to explore the reengineering requirements of a system, the authors propose a metric, which uses three variables namely, Defect Cost (DC), Fault Cost (FC) and Reengineering Requirement Cost (RRC). The authors conclude with a case study that illustrates whether a system requires reengineering or not.

The paper, "A Software Component Quality Model Proposal", by S Kalaimagal and R Srinivasan, focuses on evaluating software component quality with the help of software quality models. A review of existing literature suggests that existing software quality models do not take into account reusability and testability as high level quality factors. Hence, the authors propose a quality model Software Component Quality Model (SCQM) specifically for evaluating software components, which includes the above-mentioned quality characteristics.

In "UML Modeling of Aircraft Control System", the authors, Vipin Saxena and Gufran Ahmad Ansari, propose an UML diagram for the design of an aircraft system. The class and object diagrams are designed for all generic components of an aircraft system. The sequence diagram depicts the functioning of the aircraft system. On the basis of the proposed model, performance estimation is done for efficient functioning.

- M Raja
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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