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The IUP Journal of Operations Management
May '11
Focus

Many new areas of study are increasingly covered under the domain of operations management. This issue brings to you some of those non-traditional topics, along with the traditional ones.

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Interactive Decisions for Transport Management: Applications in the Coal Transportation Sector
Assessing the Relative Efficiencies of Schools in Dhanbad District Using Data Envelopment Analysis
Development of Cellular Layout for a Pump Manufacturing Industry
Creating a Virtual Data Warehouse for Manufacturing Industry
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Interactive Decisions for Transport Management: Applications in the Coal Transportation Sector

-- O P Dubey, M K Singh, R K Dwivedi and S N Singh

This paper presents a model for coal transportation between collieries and power plants for reduction of transportation costs and optimal utilization of transport resources. This serves the twin benefits of cost savings both for collieries and power plants. Fourteen coal production sites (collieries) and six consumption sites (destinations) are considered for the study. Using Operations Research (OR) techniques, several feasible solutions are obtained by changing the priority level of goals, demands and budget.

Assessing the Relative Efficiencies of Schools in Dhanbad District Using Data Envelopment Analysis

-- R K Dwivedi and A C Trigunait

The process of identification of best schools is complex and is based on the comparison made between the schools. So, it is not surprising to note that the evaluation of relative merits of the government schools and the choices to be made as to where to enroll their children feature high in parents' conversations. Though there is enough discussion among parents regarding the selection of private or government schools for enrolling their children, there is little or no quantitative measure for such evaluation. Thus, a relative efficiency measure for evaluation of schools is required. This will help in making a comparison between government/government-aided schools and privately-operated schools. The purpose of this study is to devise a Data Envelopment Analysis (DEA) system for assessing the efficiency of government/government-aided schools in Dhanbad district of Jharkhand state in India.

Development of Cellular Layout for a Pump Manufacturing Industry

-- P S S Prasad and G Aravinthan

The development of optimal layout and its alternatives is a critical step in the facilities planning process. A good layout reduces accidents, labor costs, minimizes the movement between work centers, facilitates uninterrupted flow of the materials and helps to carry production activities within the predetermined time period with effectiveness. In this paper, a small-scale pump manufacturing industry is analyzed for its existing layout. The existing layout is found to be a process layout, and an attempt is made to study the possible benefits from the implementation of a cellular layout. The case specifically deals with the layout analysis of the production line of two different models of submersible pump. Multiple identical machines are involved in this process. An algorithm, involving operation allocation to machines rather than part allocation to cells, proposed by Xambre and Vilarinho (2003) is used to obtain the starting solution. Further betterment of the solution is achieved using the heuristic approach. The whole manufacturing process, for both existing and modified layouts, is simulated using the simulation software WITNESS, and the improvement in various parameters like material handling, Work-in-Process (WIP), waiting time, etc. is observed and presented in the paper.

Creating a Virtual Data Warehouse for Manufacturing Industry

-- Nasina Jigeesh and Santhi Sree Kondabolu

Data warehousing is the best solution to relieve the database management systems from holding the long-standing data which accumulates from day-to-day business transactions. But creating and managing a data warehouse is a complex task, and in addition, data warehouse tools available in the market are very expensive. To make the data warehouse solutions cost-effective, creation of virtual data warehouse is one of the options in the case of applications having limited scope or limited duration. This paper deals with the development of such virtual data warehouse for effective supply chain management for a multinational software development and consultancy company dealing with big semiconductor manufacturing industries. The design and development of the virtual data warehouse is described in detail using the existing database management systems and the existing huge database of the companies. The data warehouse has been created based on the important business requirements, identifying the relevant existing data sources that can be integrated to generate respective dimensional tables and, thereby, the fact tables, and then finally completing the multidimensional models to derive answers to the respective queries. The paper also presents some screen shots of the application interface.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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