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Management
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June' 05
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How Wireless Changes the Way we Work

- - AT Kearney

Wireless technologies have transformed the manner in which organizations interact with their customers. They help organizations reduce costs, increase productivity and flexibility in their operations. This article describes how wireless networks can transform the way corporates communicate, distribute and sell their products and services to the consumers. To achieve such transformation successfully, firms need to define their objectives, involve a wide range of people in charting a course to achieve those objectives and pilot every aspect of the implementation.

Wireless LANs - Total Cost of Ownership

The use of wireless Local Area Networks (LAN) in traditional offices has increased significantly. However, most wireless LANs do not have an architecture that is scaleable and are unable to realize the benefit of the existing infrastructure network. This article suggests leveraging the existing wired infrastructure to control the total cost of ownership of a wireless LAN deployment.

Real Time Decision Support

- - Greg Barnes Nelson and Jeff Wright

Real time decision support is a strategy that focuses on solving business problems that cannot be solved by data warehousing systems alone. Real time decision needs a highly flexible architecture to support it. This article discusses such architecture and explains how it can help in moving the right data to the right people, enabling quality near real time decisions. It suggests a framework that supports low- cost, incremental improvement in information architecture and at the same time optimizing business processes to enable information transparency across the organization.

Sarbanes-Oxley and Corporate Governance

- - Robert Boll, Jane Perkins, Edward Barker and Paul Garcy

With organizations becoming Sarbanes-Oxley (SOX) compliant, there has been a radical shift in power and accountability away from the management of an organization to its corporate board and shareholders. This shift will have a significant impact on the role of CIOs, enabling them to interact more and at the same time influencing them to deliver the required information to the organization's board. This article provides insights into the actions that CIOs must take to improve their interaction with corporate boards to implement an active oversight of IT.

Software Patenting

- - Radha Mohan Chebolu

Industry analysts have voiced the need to frame a comprehensive Patents Act in India, which can promote creativity in the software industry. This article brings forth various perceptions about the core issues that took the shape of the "Free Software Movement" in the US. It also makes an attempt to trace the impact of software patenting on creativity/innovation, and the ethical dimensions behind it. The position of the Indian software industry in the global scenario with a focus on India's contribution is also discussed in the article.

Article Price : Rs.50

ERP Implementation Failure at HP

- - Ruchi Chaturvedi and Vivek Gupta

This case gives a detailed account of the failure of an ERP migration project at the US-based HP, a leading computer hardware and information technology company. The case traces the history of ERP implementations at HP and presents the rationale behind the decision to migrate to a centralized ERP system. It details the circumstances that led to the ERP migration failure and also examines the damage control efforts made by the company. The case highlights the barriers to successful ERP migrations including project management issues, poor contingency planning and cultural issues.

Seeing What's Next

- - Clayton M Christensen, Scott D Anthony and Erik A Roth

This book with the help of several proven theories like Disruption Innovation Theory, VCE Theory and RPV Theory helps in visualizing the future of a company and take steps for its betterment. Issues like which technologies consumers are likely to embrace, how entrants are affecting incumbents, how government regulations affect competitive battles, which company will emerge as the leader have been explained in detail. Case studies on five industries including aviation, education, semiconductor, health care and telecommunications are covered.

"We want to drive our content to every place and every platform on the planet."

- - Sumner M Redstone

Summer M Redstone is the Chairman and the CEO of Viacom, one of the biggest media and entertainment company in the world. In the interview, Summer discusses how the business model in the global media industry is changing, resurgence of advertising business, strategic investments made by Viacom, future directions for Viacom and the trends in the global media industry.

Global Executive Summaries

  • Artificial Intelligence
  • Technology Czar
  • Desktop Videoconferencing
  • Wireless Security
  • Intelligent Document Integration
  • Taxing IT Systems
  • Global Sourcing Model
  • Anti-spyware
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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