Each
and every organization will have to face crisis at some point
in time. But if an organization ignores the crisis, or is
unprepared to manage the problem, it can cost a great deal
not only to the reputation of the company but also to its
fiscal health. According to distinguished psychologist Tomazo
Shibutani, crisis is "a moment requiring some other kind
of adaptation". Another psychologist Erik Erikson interprets
crisis as a "turning point, a crucial period of increased
vulnerability and growing potential".
Crisis
can strike any company at a time when it is least expecting
it. It does not discriminate based on its size and can occur
in various forms such as strikes, lockouts, lay-offs, product
recalls, allegations of misconduct, etc. Though the nature
of this type of crisis may seem to be very minute in nature,
it could cost heavily both in terms of reputation and financial
health of the company.
Fortunately,
accidents occur very rarely, but these may point to the unfortunate
fact that very few corporates are fully equipped to deal with
the crisis that develops in the wake of an accident. Research
has proved that though 75-85% of CEOs acknowledge the probability
for a crisis to occur; and only 8-10% of CEOs identify the
potential crisis areas and develop a plan to deal with the
problem. It is shocking to know that none of these people
have a prior crisis communication plan to communicate the
occurrence of the crisis to the employees and the general
public. |