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The IUP Journal of Brand Management


June' 07
Focus Areas
  • Brand Equity

  • Brand Image

  • Brand Extension

  • Brand valuation

  • Brand Associations

Articles
   
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The Moderating Role of Product Familiarity in Brand Attitudes Formed by Children
A Study on Brand Personality Orientation to Brand Loyalty
Localization Strategies of Global Brands: An Analysis
A Study on Malaysian Consumers' Perception Towards Quality of Chinese Electrical Home Appliances
Motorcycle Brand Preferences in Theni District, Tamil Nadu: A Case Study
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The Moderating Role of Product Familiarity in Brand Attitudes Formed by Children

-- Rutu Mody-Kamdar

The process through which children acquire the necessary skills to function as consumers is termed as `consumer socialization'. Research on consumer socialization has spanned over three decades, with several studies conducted to cover diverse topics such as children's understanding of advertising, products, brands, shopping knowledge, decision-making skills, negotiation strategies, and parent-child relationships with respect to the consumer environment. This paper studies the moderating role of a child's familiarity with the product category in the formation of brand attitudes as a result of information that the child processes from television advertising. Children's inherent liking and familiarity with a product category determines the extent of processing of information to form a brand attitude. The study reveals that brand awareness, which is the primary level cognition of a brand in long-term memory, differs for familiar versus unfamiliar product categories, and hence the subsequent stages of brand attitude formation are also likely to be different for familiar versus unfamiliar product categories.

Article Price : Rs.50

A Study on Brand Personality Orientation to Brand Loyalty

-- K Abdul Waheed and Neeti Yadav

Research in brand personality area has indirectly rather superficially suggested about the outcome of specific brand personality dimensions with respect to brand loyalty. There seems to be lack of studies to clearly establish the relationship between the brand personality dimensions and brand loyalty, and its relative importance. The examination of brand personality will advance the research in marketing, especially the growing area of brand-consumer relationship. In this empirical study, an attempt is made to understand the relationship between brand personality dimensions and brand loyalty. The conceptual model proposed in this study examines the determinants of brand loyalty with respect to brand personality dimensions such as sincerity, excitement, competence and ruggedness and an important brand-consumer relationship variable relationship length, for a popular clothing brand in India.

Article Price : Rs.50

Localization Strategies of Global Brands: An Analysis

-- Kaushik Mukerjee

This paper begins by explaining the relevance of global brands and thereafter focuses on the localization strategies for global brands. It refers to the brand building blocks in the customer-based brand equity pyramid authored by Kevin L Keller (2003) for the analysis of the localization strategies. The analysis is followed by a framework that incorporates the localization strategies and approaches for global brands. There are suggestions for further research, followed by the conclusion. The paper has used illustrative examples from various countries and diverse brands to support the analytical arguments.

Article Price : Rs.50

A Study on Malaysian Consumers' Perception Towards Quality of Chinese Electrical Home Appliances

-- Siew-Yong Lam and Chee-Keong Choong

Although there are many Chinese electrical home appliances in the Malaysian market, the perception towards Chinese products is always very negative. The study, therefore, aims to examine the perceptions of the Malaysian consumers towards Chinese electrical home appliances. The research findings suggest that the country-of-origin and product durability are important evaluation criteria for the Malaysian consumers. The country-of-origin effect influences the country image to a great extent. The Chinese products have a negative image. So, Chinese firms should raise the quality of the products in order to set a higher price in the Malaysian market. Moreover, it is suggested that China's electrical home appliance producers need to be more concerned about the quality issues in order to satisfy the Malaysian consumers' need and gain a positive image among the Malaysian consumers. Besides, local producers also are advised to ensure and enhance their product quality since the quality of the product is a critical component of long-term success.

Article Price : Rs.50

Motorcycle Brand Preferences in Theni District, Tamil Nadu: A Case Study

-- N Namasivayam and M Syed Meera Lebbai

This paper attempts to highlight the association between different socioeconomic factors and the preference for popular motorcycle brands manufactured in India. Further, the reasons for preferring a particular brand are also probed. The analysis in the study has been made on the basis of primary data collected from 150 male sample respondents in Theni District in Tamil Nadu. Percentages, Chi-square test, and Garrett's ranking techniques are the statistical tools used in this study for analyzing the data.

Article Price : Rs.50

Intel in 2006: A Brand New Identity

-- Mridu Verma

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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