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The IUP Journal of Infrastructure
Focus

In today's era of globalization, infrastructure development is a precursor for the economic development of any country. The availability of adequate infrastructure of international standard makes an economy globally competitive. In the process, a proper balance is needed both for the physical and social infrastructure development. The inadequate funds allocated by the government pose one of the major roadblocks for the infrastructure development, paving the way for the private players to have a greater role in the development of quality and sustainable infrastructure with a realistic approach and cost-effective solution. Public-Private Partnership (PPP) is the new mantra which is gaining momentum in the development of infrastructure services. India has achieved success to some extent in the recent years in the telecom, roads, ports, and airports sectors in the form of capacity addition and enhancement of efficiency with international quality services. Though some headway has been made on the physical infrastructure front, the social infrastructure which includes health and education still remains underdeveloped. Rural areas are often perceived to generate a low demand for infrastructure services, which is a major constraint for the viability of rural infrastructure projects. Since the Indian economy is growing at 8% and is aiming to achieve an average growth rate of 9% in the next five years, there is an urgent need for an inclusive growth by identifying the viable alternatives of infrastructure development towards bridging the gap between demand and supply.

The present issue deals with topics of more relevance ranging from reform in urban water supply sector in India, to schedule performance of construction projects, fleet management and efficiency of major Indian ports.

The share of urban population in India in 2001 was only 28% of the total population and is expected to reach 48% by 2051. Urban water supply is a crucial element of infrastructure, to support a sustained and equitable urban economic development throughout the country. The paper "Reforming Urban Water Supply Sector in India", by Ramakrishna Nallathiga, stresses the urgent need for a series of reformsInstitutional, Financial, and Governance. It also emphasizes the involvement of private sector in the form of PPPs. The paper also suggests certain reforms for improving the service delivery system.

Despite the steps undertaken by the Government in the last few years to meet the burgeoning demand for infrastructure services, the results are still not encouraging. By nature, infrastructure projects are associated with inherent characteristics of huge investments, long gestation periods and high risk, which ultimately lead to time overrun and cost overrun for most of the projects. Against this background, the authors R Kansal and M C Gupta, in their paper "Schedule Performance of Construction Projects in India", assess the factorsproject related, owner related, contractor related, consultant related, design related, material related, labor related, plant/equipment related, and external factorswhich contribute in a big way to the time overrun of projects.

With the growing urbanization and the rural-urban migration, there is a tremendous pressure on the urban transport system. Traffic congestion has assumed critical dimensions in many metropolitan cities due to a massive increase in the number of personal vehicles, inadequate road space and paucity of public transport. A good public transport system is a vital component of a sustainable urban transport system. The paper, "Fleet Management of Tamil Nadu State Transport Corporation", by S Mohan, examines the three aspects of fleet managementfleet composition, fleet utilization and test for equality of proportion. It throws light on the factors that should be considered before taking any decision regarding fleet acquisition and suggests the replacement of over-aged buses in time for better efficiency.

The sea-mode of transport has acquired global prominence and popularity as the cheapest mode of transport. The requirement of an efficient port system cannot be underscored in an era of export-led growth emphasizing international trade. The authors K M Chudasama and Kiran Pandya, in their paper "Measuring Efficiency of Indian Ports: An Application of Data Envelopment Analysis", measure the efficiency of 12 major Indian ports on the basis of technical efficiency, return to scale performance and the relative efficiency by applying the DEA technique. They also highlight the operational performance indicators in terms of Average Pre-Berthing Time, Average Turn-Around Time, Average Output per Ship Berth Day and Cargo Volume handled.

- Pradeepta Kumar Samanta
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Infrastructure