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Cover
Story
Balanced
Scorecard - A Tool for Improving Organizational Performance
-- Anupama
Raina
Balanced
Scorecard (BSC) is a tool for aligning business activities
to strategy and monitoring performance to achieve strategic
goals over time. BSC is a conceptual framework for translating
an organization's vision into a set of performance indicators
distributed among four perspectives: Customer, internal businesses
processes, and innovation and learning, and financial.
© IUP. All Rights Reserved.
Kaizen
- An Effective Tool for Organizational Vitality
-- Appe
Chandrashekhar
Kaizen
is about achieving continuous improvement through change in
ongoing organizational culture. It is about building systems
in the organization, which consistently question whether there
is a better way. When applied to the workplace, Kaizen means
continuous improvement involving everyone managers and workers
alike. The aim of Kaizen is to eliminate waste in all systems
and processes through combined team effort.
© IUP. All Rights Reserved.
Leadership
and Entrepreneurship
The
Making of a Leader --K B S Kumar
The
debate on whether a "Leader is born or made?" is
far from complete. However, many believe that unlike a person's
I.Q., leadership skills can be improved with training and
practice. This article explains the leadership skills that
can be acquired over a period of time through training and
continuous practice.
© IUP. All Rights Reserved.
Strategic
Management
Anatomy
of a Turnaround --CSV Ratna
Turning
a company around is a critical task and demands effective
cost management and strategic overhaul. The author provides
some valuable lessons from companies like IBM and Sears, Roebuck
& Co, which have undergone the turnaround process.
© IUP. All Rights Reserved.
Industry
Note
Telecom
Industry in Transition -- K V Hariprasad
Indian
telecom industry is in transition. Consequently, there is
lot of confusion among consumers regarding tariff structures,
call durations and interconnect issues. Consumers are flooded
with new tariff offers and services from telecom companies.
This has added to their confusion. The article comprehends
the above issues from Regulators, Service providers, and Consumers'
point of view.
© IUP. All Rights Reserved.
Knowledge
Management
Supply
Chain Application for Responsive and Effective Knowledge Management
-- S
Jaya Krishna
In
recent years there has been a renewed interest in `human resources'
and `collaboration' under the term `Knowledge Management,'
for strategic success of the organizations. The focus of industrialized
economies is shifting from tangible assets to intellectual
assets. In such a situation, the management of knowledge is
fast becoming a process of creating value from knowledge that
is otherwise an intangible asset in the organization's balance
sheet. As knowledge is being treated as an asset, the need
for its management has assumed importance.
© IUP. All Rights Reserved.
Supply
Chain Management
Getting
Supply Chain Software Right
-- Kishore
Kanakamedala, Glenn Ramsdell and Vats Srivatsan
Over
the past few years, companies have spent a huge amount of
money installing supply-chain-management software. While many
of them have seen big improvements, others were disappointed
with the results. After researching 63 high-tech companies
that installed supply chain software, the authors have put
forward four guiding principles for success.
©
The McKinsey Quarterly, 2003 Number 1 ( www.mckinseyquarterly.com)
Copyright 2003, McKinsey and Company. All rights reserved.
Reprinted with permission.
Marketing
Management
Customer
Focus: Making it Happen
-- James
P Andrew, Paige K Price and Neil Kohlberg
Companies that make special efforts to understand their customers'
needs, dissatisfactions, and value propositions acquire an
extraordinary ability to innovate. To instill genuine customer
focus throughout their organizations, managers should define
their companies' performance in terms of customer satisfaction,
and invest in customer-focus initiatives.
©
The Boston Consulting Group, Inc., 2001. All Rights Reserved.
Reprinted with permission.
Enterprise
Risk Management
Risk
Management in the Digital Age -- Rick
Davis
The networked economy has changed everything about business
risk management and corporate governance. Globalization, growth
in electronic commerce, increased economic and political turbulence
has drastically increased the need for intelligent electronic
security and risk management. Network-dependent enterprises
must create a proactive and systematic enterprise-wide framework
for addressing change management and disaster preparedness.
©
Rick Davis (www.Digital-Risk.com). Reprinted with permission.
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