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Insurance Chronicle   


July' 05
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Health for all Through Panchayat in West Bengal: A Perspective
Study of Working Longer for Older Population in China
Claims Settlement: The Key Success Factor of LIC
Intellectual Property Insurance
Microinsurance: Managing the Impact of Risks in the Informal Sector
LIC: Making Inroads into Rural India
The Profession of Insurance Agents: A Retrospect
     
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Health for all Through Panchayat in West Bengal: A Perspective

- - Srabanti Chakravarti (Mukherjee)

This paper focusses on the need of intervention of the Gram Panchayat in the arena of universal access of healthcare; and healthcare financing. Although 75% of India's population live in rural areas, there are remarkable inequalities in terms of educational achievements, employment opportunities, purchasing power, and health and its attributes including infant mortality, general morbidity, economic security in terms of assured income earning opportunities, and so on. In this paper, an attempt is made to build up a hypothetical model where universal coverage could be achieved by a multi-tiered insurance system through panchayat with varying degree of subsidization according to the perceived economic vulnerability on the part of the population insured.

Article Price : Rs.50

Insurers Tackle a Tough Enemy


- - Frank Cerne

To aggressively and successfully fight fraud, insurers need a proper balance of trained professionals and technology. And they need organizational commitment to fight the good fight.

Study of Working Longer for Older Population in China


- - Zhenzhen Sun

Global aging is a trend that is fundamental, irreversible and an established issue in the new millennium. Among the problems with population aging, the financing of public pensions is one of the difficulties to cope with. The paper identifies this problem from the demographic pressures on social security systems and the experiences of some countries with great population aging. In view of the complexity of the questions involved, and the diversity of problems and possible solutions around the world related to reformation of the pension system, the paper focusses on the discussion of deferring retirement age to solve the pressure of pension funds and explore the possibility of practicing it in China.

Article Price : Rs.50

Claims Settlement: The Key Success Factor of LIC


- - J Rajesh C Jampala and Bh Venkateswara Rao

The sustenance, growth and development of organizations, to a considerable extent, depend on a few factors known as Key Success Factors (KSFs). In the insurance sector, the KSFs are product benefits, competitive premiums, products/plans differentiation through promotion and claims settlement. Among these different KSFs, claims settlement is the major factor for the success of LIC as its claims settlement operations are transparent and fair. The corporation looks for reasons to settle claims rather than avoid making payments on claims. In short, LIC's ability to withstand competitive pressure in the market can largely be attributed to its positive and proactive claims settlement operations.

Article Price : Rs.50

Intellectual Property Insurance


- - Amit Banerji and Ashok Lahoti

With rapid changes in the world economies and the continuing shift to a service and information-based economy dependent on technology, future insurance coverages have to focus on new types of first-party losses and complex third-party liability issues. As policyholders seek to exploit new business opportunities both domestically and abroad, and as insurers also explore new potential markets, policyholders should carefully analyze strategies for using insurance to hedge against foreseeable and unforeseeable business risks such as the loss of computer data or corruption of storage networks, infringement of intellectual property rights, risk of attacks on computer networks, and the possible theft of trade secrets.

Article Price : Rs.50

Microinsurance: Managing the Impact of Risks in the Informal Sector


- - Jangaiah Paladi

Most of the people in developing economies are poor and suffer losses on account of drought, floods, diseases, etc. Economic reforms have exposed them to increased risks, while their ability to manage risks is on the wane. This article tries to explore some of the risk management techniques, especially microinsurance, to mitigate their risks.

Article Price : Rs.50

LIC: Making Inroads into Rural India


- - Krishna Kumar

The article highlights LIC's rural penetration, inherent problems in implementation, growth over the years, social schemes for the rural poor and the `Bima Gram' program.

Article Price : Rs.50

The Profession of Insurance Agents: A Retrospect


- - Devarakonda Ramesh

With the advent of private players, the overall profession of agents has started acquiring new colors. One cannot expect results in the short run. Any course of life that has been started for a meaningful livelihood would become a profession and enhance career prospects with best standards and ethics through a constant and calibrated approach.

Article Price : Rs.50

Investing in China's P&C Market


- - Duncan Spooner

There seems to be an increasing clamor among the world's leading insurance companies to get into the action in China's fledgling P&C market. With everyone jumping on the bandwagon, should these insurers be regarded as proof that great minds think alike or alternatively as fashion victims set to lose out when attention moves elsewhere? Duncan Spooner, Actuarial Partner, Deloitte, who leads their General Insurance practice in Asia, gives a close up on whether the time is right to jump into China with both feet or just dip a big toe.

Cross-selling: A Conundrum

- - Jack Burke

People depend on insurance agents or brokers for the selection and buying of policies related to life, health, automobiles, etc. But it has been found that most agents or brokers specialize in selling policies related only to a particular field. Will it not be a professional add-on for the insurance intermediaries to periodically contact their clients, understand their economic needs, and adopt multi-line selling to satisfy customers.

Regulators Look for a Clue

- - Kevin B O'Reilly

The availability of certain types of homeowners insurance claims data has left regulators, consumer advocates and independent agents looking for a clue. Claims Loss Underwriting Exchange database, known as CLUE, collects loss-history information for both auto and homeowners insurance, but it is the latter that has put the claims-reporting practices of CLUE and its insurance carrier contributors under the magnifying glass.

Bancassurance in India

This research paper presents a research study on the growth of the banking sector in India and lack of coordination between banks and insurance regulation, bad loans and overstaffing in Indian banks, and long-term drivers in bancassurance, which has created confusion in implementing bancassurance. It highlights the reasons why banks are entering into bancassurance, and finally describes a model for banks to enter the insurance industry.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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