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The IUP Journal of Organizational Behavior
July '05
Focus Areas
  • Organization Design
  • Job Performance
  • Motivation & Satisfaction
  • Work-Life Balance
  • Group Dynamics
  • Leadership
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Influential Change Leadership Pattern Among the Faculty Members of Selected State Agricultural Universities
A Situation-based Decision-making Process
Work and Family Interface: Its Results on Stress and Strain Relationship of Executives
Impact of HRD Climate on Empowerment and Organization Citizenship Behavior
Case Study on Influence of Individual Need on Resistance to Change
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Influential Change Leadership Pattern Among the Faculty Members of Selected State Agricultural Universities


- - P Manikandan

Managing change is probably one of the most important issues today. This involves simultaneously managing people, resources, processes, and emotions. In fact, people emphasize essentially on change leadership while referring to change management. Unless the leaders in the organizations recognize the qualities that are needed to lead strategic change programs, their effectiveness as change leaders will be significantly reduced. The present study looks at the influential change leadership pattern prevalent among the faculty members of four state agricultural universities, by studying their power and control dimensions. The faculty members, irrespective of their hierarchical levels, were medium to high in their use of expert power and personal power, whereas the use of position power was quite low. A very high proportion of the faculty members had a high level of internal control, and the external locus of control was almost negligible. The greater use of expert power, followed by the use of personal power, coupled with the dominance of internal control, found among the faculty members of State Agricultural Universities, is a positive indication of the effective influential change leadership qualities prevalent among the majority of the faculty members. In addition to making comparisons between faculty members at different hierarchical positions, the study also brings out comparison between faculty members belonging to crop science and animal science specializations. Suggestions are also made on the multiple skills that need to be developed by faculty members for enhancing their efficiency and effectiveness to influence the change process in their institutions.

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A Situation-based Decision-making Process


- - Jose Mathews

Decision-making is a complex managerial activity. Decisions can never be made in a vacuum by relying on the personal resources and complex models, which do not take into consideration the situation. Analysis of the variables of the problem in the context in which it occurs is mediated by the personality of the manager. A situation based decision-making activity encompasses not only the specific problem faced by the organization but also extends to the environment. Decision-making is defined as the process of choosing a particular alternative from a number of alternatives. It is an activity that follows after proper evaluation of all the alternatives. Problem recognition, problem evaluation and selection are the three steps of the general process of decision-making. The first stage of problem recognition involves identifying the specific problem that the individual or the group faces in its activity sequence. A problem exists when there is a perceptible gap between the present state and the future state. The difference that exists constitutes the problem which has to be solved by suitable decision-making activity. The second stage of decision-making activity centers around evaluating the problem along with the entire possible alternatives. Each alternative is carefully evaluated for its merit. Following the consideration of the different alternatives open, the decision maker finally selects the best alternative and this completes the decision-making process. The recognition or the existence of a problem leads to a decision-making activity. It is the selection of the most favorable alternative within the constraints imposed by the problem, the context and the individual factors.

Article Price : Rs.50

Work and Family Interface: Its Results on Stress and Strain Relationship of Executives


- - R Venkataramana Rao

Both work life and family life are important to executives in any business organization and if they are not maintained properly, it creates stress and strain in work life and in turn results in various diseases. This further decreases the work efficiency of the executives and may also result in premature retirement. In this regard, a survey on work life and family life interface and its effects on the work stress and strain was conducted. A Bangalore-based public sector unit was selected for the study because it is a Research and Design oriented organization where the executives have to spend most of the time in the company. This study was carried out by collecting secondary data from various books on stress and strain management and collecting data from the executives of the unit.

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Impact of HRD Climate on Empowerment and Organization Citizenship Behavior


- - Anukool M Hyde and Sanjyot Pethe

In management, the current era is the era of Human Resource Development and employee involvement. The modern approach to management ensures employee involvement and empowerment. Employees and management admit that many obstacles to achieve organizational goals can be overcome by employees themselves if they are provided the necessary tools and authority to do so. There is a direct relationship between the concept of employee involvement and employee empowerment and organizational growth and development. The present study is an attempt to explore the impact and relationship between the HRD climate, empowerment and organizational citizenship behavior in private and government organizations.

Article Price : Rs.50

How Organizational Image Affects Employee Attitudes


- - Olivier Herrbach and Karim Mignonac

This paper presents the results of a study that has attempted to link corporate image, operationalised through the notion of perceived external prestige, to three individual outcomes: Job satisfaction, affective organisational commitment and affective states at work. These variables are selected because research has shown their influence on several important HR outcomes such as motivation, performance and turnover. The research was based on a questionnaire survey of a sample of 527 French managers. This sample was further divided into two sub-samples to test the potential differentiated impact of corporate image: A sales/marketing sub-sample and a non-sales/marketing sub-sample. The rationale for this distinction is elaborated in this paper.

Making the Right Investments in People


- - James M Benton, Susan Cantrell and Meredith A Vey

Successful companies design human capital strategies to ensure that the right people capabilities are in place to effectively execute the business strategy, and the companies that actively develop their employees and provide them with opportunities to learn and grow achieve superior economic success. This paper focuses on business results and analyzes by looking at an organization's two-year average capital efficiency relative to an industry peer group.

Case Study on Influence of Individual Need on Resistance to Change


- - A K Mohapatra

Orissa introduced power sector reform during the year 1995 for the first time in the country. The reform process briefly comprised the following steps. Orissa Hydro Power Corporation (OHPC) was incorporated as a company on April 21, 1995, to take care of generation of electricity from hydro powerhouses. Grid Corporation of Orissa (GRIDCO) was incorporated during the same month as a company to take care of transmission and distribution of electricity. Orissa State Electricity Board (OSEB), which was taking care of all these activities, was closed down. Hydro powerhouses and projects under the State Government and OSEB were transferred to OHPC. This process of reform necessitated transfer of employees from OSEB and the Government to GRIDCO and OHPC. There naturally was resistance from these employees for getting transferred to OHPC or GRIDCO. Why did the employees resist the change? What were the real causes of this resistance at the individual level? This study was conducted to go into the process of transfer of employees and the factors that the employees considered important to them for their transfer and subsequent absorption in OHPC or GRIDCO. A survey was conducted amongst the employees of OHPC to determine what factor they considered most important for their preferences for absorption in OHPC, GRIDCO or the Government. These factors indicated the influence of individual needs to the resistance to the change process. It was found that different groups of employees, depending on their personal needs, considered different factors as most important which influenced their resistance to change. Non-executives of the Government working in the powerhouses considered better compensation package in OHPC as most important and did not resist the change. However, similar employees working at Bhubaneswar considered continuance at Bhubaneswar as most important. They resisted the change apprehending transfer out of Bhubaneswar. Engineers from the Government resisted the change because of loss of authority and power in OHPC. Others resisted the change because of limited number of places in OHPC for transfer. The suggestions on the basis of these findings for OHPC are to rationalize the compensation package for all its employees from OSEB and the Government. It was also suggested that OHPC should improve education and healthcare facilities where its powerhouses were located with emphasis on training and development of the employees.

Article Price : Rs.50

The Human Side of M&A


- - Dennis C Carey and Daton Ogden

The key variable that separates the successes and failures of a merger is the human factor. Human capital has to be systematically identified and assessed according to the new company. Thus, proper vision and strategy with well-coordinated communication is the mantra to success.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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