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The IUP Journal of Organizational Behavior


July '06
Focus Areas
  • Organization Design

  • Job Performance

  • Motivation & Satisfaction
  • WorkLife Balance

  • Group Dynamics

  • Leadership

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Employee Assistance Programs and their Implications: An Organization Development Perspective
Father Leadership and Project Management in Kazakhstan
Putting Business Ethics in Practice: Some Issues
Organizational Learning Research: A Systematic Review
Guidelines for Valuebased Management from Valmiki Ramayana
Coping Strategy for Role Stress Across Management Levels
Emotional Competence and Organizational Climate in relation to Anxiety among the Supervisory Personnel: An InterCorrelational Analysis
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Employee Assistance Programs and their Implications: An Organization Development Perspective

--Shashank Shah, R Viswanath and William C Miller

The wealth of any organization lies in the hands and minds of its employees. Employee Assistance Programs (EAPs) are designed to look after the wellbeing of the `human assets' of an organization, and are powerful tools to galvanize these `assets'. They have been a frequent source of support for employees in personal and organizational crises. This article highlights three major aspects of EAPs in an organization: workforce development and quality of work life; the importance of holistic approach towards EAPs; and the focus on the total wellbeing of the employees in the organization. It uses the Value System Design (VSD) and attempts to explain the entire structure of EAPs in an organization with the objective of striking a perfect balance between the employees' personal and professional lives. An organizational development perspective, which is a planned and organizationwide topdown approach, has been used to highlight the implications of EAPs in an organization.

Article Price : Rs.50

Father Leadership and Project Management in Kazakhstan

-- Patrick Low Kim Cheng

In this paper, the researcher is convinced that project management is given an edge when project leaders apply the vital soft skills and high relationship aspects, that is, father leadership. This is an expanded version of the paper first presented in the 3rd Project Management Symposium in Almaty in October 2004.

Article Price : Rs.50

Putting Business Ethics in Practice: Some Issues

--T Krishna Kumar

One of the myriad issues which deserve to be addressed urgently by corporate India is business ethics or best practices. Many a time, business ethics is treated as a new subject. In fact, it is not new, but the newness refers to the development of the discipline. As an academic subject, it has come of age after the Wall Street scandals of the 1980s. This period of greed shocked many observers and prompted them to think about the kind of managers being developed. In India, people started talking about ethics after the stock scams and the collapse of cooperative banks. The reasons attributed for their fall are lack of ethics and misgovernance. This paper discusses the need for having a code of ethics, areas where ethics should be set and the manner in which they have to be adopted. It also discusses about ensuring ethical behavior in organizations. A company needs to define the code of ethics with respect to consumers, shareholders, HRD practices, product quality, intentional product obsolescence, environment, performance of boards, remuneration of board members, etc. Code of best practices or code of ethics in any organization cannot be evolved unilaterally by the management. In order to be accepted by the entire organization, people need to be involved.The practice of providing ethics training helps in institutionalizing ethical behavior. Further, for an ethical code to be credible, an organization must be willing to discipline any employee found guilty of a breach. Providing avenues for debates on issues and generating feedback on the working of the code will help in bringing about a solution to this problem.

Article Price : Rs.50

Organizational Learning Research: A Systematic Review

-- Arun Saxena

The purpose of this paper is to ascertain the status of, and highlight the trends in, Organizational Learning research. The EBSCO database is used to search articles and papers and these are then analyzed on a number of parameters. These include types of research methodology used, the purpose the papers serve, the areas covered by the papers, most frequently cited papers and most influential authors. The paper extends the work of Crossan and Guatto (1996). It furnishes information that fulfills the `information need' of researchers, and provides a starting point for those entering Organizational Learning (OL) research for the first time.

Article Price : Rs.50

Guidelines for Valuebased Management from Valmiki Ramayana

-- N Sivakumar and U S Rao

The paper discusses in detail the guidelines for valuebased management as elicited from the Valmiki Ramayana, an epic scripture of India. The guidelines are discussed under the various aspects of valuebased management namely, organization philosophy, valuebased leadership, organization culture, stakeholder policies and valuebased decision making. The paper shows the timeless relevance of the Indian scripture for providing guidelines for valuebased management even in the current times.

Article Price : Rs.50

Coping Strategy for Role Stress Across Management Levels

-- Avinash Kumar Srivastav

Stress causes imbalance but coping with it restores balance. Coping with stress means managing the potential stressors or stressful situations to minimize their harmful consequences and involves individual appraisal in relation to one's coping resources. Individuals at different management (hierarchical) levels have different perspectives, focus and thrust. They have different learning experiences and their perceptions differ. Coping depends on cognitive appraisal which is influenced by perception and learning. It is, therefore, hypothesized that there are significant differences in the coping strategies adopted across all management levels. In this paper, eight types of coping strategies were measured across the three management levelsjunior, middle and seniorin a public sector organization, using RolePICS (O), involving 155 randomly selected executives. Statistical analysis has revealed significant differences in the adoption of coping strategies across the management levels in an organization. While `defensive' is the dominant coping strategy, `intropersistive' is the backup coping strategy across the three management levels; and `impunitive and defensive coping strategies' are stronger at the junior management level as compared to middle management level. Since `extrapersistive coping strategy' is weaker at the junior management level as compared to middle management level, middle management is adopting more functional coping strategies as compared to the junior management.

Article Price : Rs.50

Emotional Competence and Organizational Climate in relation to Anxiety among the Supervisory Personnel: An InterCorrelational Analysis

--Sandeep Singh, B K Punia and Rakesh Kumar Behmani

Rapidly changing organizational environments, existence of work force diversity, nature of group dynamics and a host of allied factors affect organizational functioning. In organizations, the prevailing climate acts as a catalyst in revolutionizing the emotional competence and anxiety among employees. Similarly, emotional competence and anxiety of employees may also transform the climate. This study has been carried out to find out the interrelationship between organizational health and employees' mental health. It highlights the relevance of personal and organizational components in determining the anxiety and behavioral aspects of employees in organizations. The analysis of the whole correlated matrix indicates that some dimensions of the organization climate, anxiety and emotional competency, reveal a threshold relationship with each other. The paper proposes the cultivation of an emotional quotient and the desired organizational climate to enhance the employees' mental health visàvis the organizational effectiveness.

Article Price : Rs.50

The 7 Hidden Reasons Employees Leave Leigh Branham

The reasons for voluntary turnover, as they are obviously seen and known are lack of recognition, lack of job satisfaction, limited career advancement, poor management practices and a nonfunctional work culture. Then what is hidden? Branham has indicated through survey results that, these root causes are hidden from the very people who need to know them mostthe line managers. These supervisors believe that it is the `Pull Factor' that influences an employee's decision to leave his job. They fail to understand that the `Push Factors' are the initial triggers that open the gateway to the `Pull' of outside opportunities. If the focus is shifted to the `Push Factors', then the managers will find that something could be done to stem attrition. The author provides varied and notsoexpensive ways for retaining people.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior