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The IUP Journal of Organizational Behaviour  
Focus

Emotional intelligence has been receiving a lot of attention from researchers in the area of organizational behavior for the last several years. It is seen as a necessary skill for ensuring success in any business career. Business schools would do well to incorporate emotional intelligence training in their curriculum to ensure a successful career for their graduating students.

The first paper in this issue of IJOB, is an empirical research work titled, "Reception of Emotional Intelligence Training by Management Students", authored by R Krishnamurthi and S Ganesan. The study demonstrates how business schools can enhance the emotional intelligence of their graduates by imparting experiential learning through a specially designed training and development module. Enhancement of emotional intelligence through well-designed experiential learning modules has been statistically verified on business school students.

The second paper titled, "Emotional Intelligence and Perceived Stress", authored by Yogamaya Panda, investigates the relationship between emotional intelligence and perceived stress among management students in a business school. The study reveals that emotional intelligence is negatively correlated with perceived stress and no gender differences exist for emotional intelligence and perceived role stress among management students.

Authored by Christo F V Fernandes, Satish Kumar and Nandakumar Mekoth, the third paper titled, "Length of Service and Role Stress" studies the relationship between the length of service and role stress in groups formed on the basis of length of service. The study finds that six types of role stress as well as the total role stress reduces along with the length of service.

The fourth paper titled, "Learning Organization: Exploring Employee Perception", authored by Kartinah Ayupp and Anandan Perumal, studies employee perception about factors responsible for building a successful learning organization in a financial firm in Malaysia. Human Resource Development (HRD) resources emerged as the dominant factor for building a successful learning organization.

Authored by Nirmala Kaushik and Manju Singh Tonk, the fifth paper titled, "Personality and Quality of Work Life" has established that some dimensions of personality are related with the Quality of Work Life (QWL). `Extroversion' is positively correlated with opportunities to use and develop human capacity. `Agreeableness' is positively correlated with social integration in the work force. `Conscientiousness' is positively correlated with opportunities to use and develop human capacity, social integration in the work force and constitutionalism in the work organization.

The sixth paper titled, "Job Satisfaction and Psychological Well-Being", authored by Neerpal Rathi and Renu Rastogi, studies the relationship among job satisfaction, psychological well-being and personal variables on employees in different organizations. Emergence of job satisfaction as a significant predictor of psychological well-being and the existence of an inverted U-shaped relationship between employee rank and psychological well-being, peaking at mid-rank have been reported in this study.

The issue ends with the paper titled, "Achievement Motivation Amongst Front Line Managers", authored by J K Nandi. The paper studies the achievement motivation among front line managers through Thematic Appreciation Test (TAT) on 100 respondents from four different organizations in Maharashtra. The study concludes that 27% of the front line managers in the study were achievement-oriented and thus calls for efforts for enhancing achievement motivation among front line managers in Indian industries.

- Avinash Kumar Srivastav
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior