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The IUP Journal of Risk & Insurance  
Focus

As the business issues are becoming complex and challenging, it is imperative to look into the global risk management practices. These practices are evolving to match the rigor and the demands of global business formats. Many companies have started appointing a Chief Risk Officer (CRO) to enhance and improvise their risk management capabilities. The Deloitte & Touche LLP's Global Risk Management Survey: Accelerating the Risk Management Practices was undertaken to study the critical risk management issues faced by 130 global financial institutions. This survey report indicated that involvement of the top management in risk aspects are on the rise; 84% of the sample companies have a CRO to manage risks, and Effective Risk Management (ERM) implementation has been inforce in many companies across the globe.

ERM has become a challenge due to factors like regulatory compliances, increasing Mergers and Acquisitions (M&As), alternative investment opportunities, increased usage of credit derivatives and volatile energy markets. The expansion of emerging markets, geopolitical concerns and natural disasters and epidemics have also broadened the need for risk administration. So a holistic, Enterprise-wide Risk Management system has to be integrated into the strategic moves of the organization.

The Plunkett research studies indicate that the recent regulatory changes have heightened the competition within the insurance industry worldwide. They report that many M&As are on the anvil, and all the financial services and products to their customers, from checking accounts to investment products to life insurance, may be offered under a single umbrella. Many investment companies like Merrill Lynch are planning to enter into the insurance space, and banking companies are aggressively selling bancassurance. Competition is all set to peak with the involvement of insurance companies globally.

This issue brings forth various view points of extensive research on Risk and Insurance. The first paper, "Flexible Insurance for Separate Accounts", by Ludwig Chincarini, discusses about portfolio protection and online brokers' offering of separate accounts with the benchmark costs for portfolio diversion. The second paper, "Risk Management Practices Among the Gems and Jewelry Dealers in Bangalore", by Padma Srinivasan and R Subramanian highlights the deeper insights into the pragmatic ways of Risk Management of general and specific risks identified with the industry.

The third paper, "Analyzing the Medical Costs for Motor Vehicle Accident: Experience of Hospital Universiti Kebangsaan Malaysia", by Noriza Majid, Saiful Hafizah Jaaman, Noriszura Ismail, and Nor'Aisah Mahmud, focuses on the medical costs of motor vehicle accident incurred by patients who receive treatment at the Hospital Universiti Kebangsaan Malaysia (HUKM), which is estimated using a multiple regression analysis. The contributing factors such as age, gender, type of treatments and patient's status (in-patient or out-patient) are analyzed and studied in order to determine their effects on the charges HUKM imposed. The last paper, "Long Persistence Volatility in the Financial Corporate Bond Spreads", by Mehmet Turk and Alper Ozun, argues that since high-rated financial corporate bond spreads are used for option valuation, permanent volatility might cause high risk premium and nonlinearities in pricing.

Apart from the research papers, this issue also contains a review of the book, Risk Management & Derivatives, which offers the readers the latest risk perspectives of derivatives.

- Padma Srinivasan
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Risk & Insurance