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Management
Effective Executive

August '04
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The Indian Two-wheeler Industry A Long Ride to Freedom
Getting Close to Customers How and Why?
Identifying and Disidentifying with Organizations A Social Marketing Perspective
Managerial Capacity Problem A Revisit
Emotional Intelligence (EI) Its Application and Significance in Organizations
Performance Evaluation Trust Matters
Employee Perceptions and Commitment to an Organization A Pre-merger context
Diversification and Firm Performance Different Views
Hacking and Hackers How to Protect yourself
The CEO Brand an Asset and a Liability
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The Indian Two-wheeler Industry A Long Ride to Freedom

-- Sudipto Samanta

The Indian two-wheeler industry has finally arrived. Unlike in the past, the two-wheeler companies are no longer dependent on foreign companies for technology to survive in the intensely competitive industry. Some of the indigenously developed two-wheelers are at par with best available models in the industry. In addition, Indian companies now export their indigenously developed two-wheelers to some of the world's toughest markets.

Article Price : Rs.50

Getting Close to Customers How and Why?

-- Kaushik Mukerjee

Forging a close relationship with target customers is critical for any brand to succeed in the market. Brand building has evolved beyond positioning, advertising and distribution.

Article Price : Rs.50

Identifying and Disidentifying with Organizations A Social Marketing Perspective

-- J Srinivasa Rao

Organizational identification is a cognitive connection between a person and an organization, whereas disidentification is a sense of separateness. In this paper, the author addresses these two issues and explains the attitudes and behaviors of people who identify or disidentify with organizations.

Article Price : Rs.50

Managerial Capacity Problem A Revisit

-- V Ravikanth

The managerial capacity problem argues that a firm's ability to grow is directly related to its ability to add managerial capacity to administer the growth. Firms differ in a number of key areas with regard to the management techniques that they employ to lessen the impact of the managerial capacity problem and enhance firm growth. It does little good for a firm to recognize new market, product, or service opportunities, if it does not have the managerial capacity to act on those opportunities.

Article Price : Rs.50

Emotional Intelligence (EI) Its Application and Significance in Organizations

-- Deepak

In organizations, Emotional Intelligence (EI) has taken a pivotal place in strategy formulation for business performance improvement. EI provides a structured pathway to improve the employees' self-awareness, self-management, and the way they interact with people and develop relationships. Higher EI leads to better leadership and interpersonal relationships, which, in turn, results in improved business performance.

Article Price : Rs.50

Performance Evaluation Trust Matters

-- Voruganti Srikanth

Managers are often concerned about the unclear link that exists between their perception of their performance and others' evaluation of it. This link can be particularly worrisome when the latter is less favorable than the former. This article focuses on the impact of the trust that the managers develop with their colleagues and superiors on performance evaluation. Although trust represents an important feature of inter-personal relationships, its influence on performance evaluations remains largely indeterminate.

Article Price : Rs.50

Employee Perceptions and Commitment to an Organization A Pre-merger context

-- G Girish Kumar

Employees highly committed to the organization are more likely to support change (i.e., the possible merger), while individuals with lower commitment are more likely to resist the pending merger. Perceptions of organizational success, job security, and communication are positively related to organizational commitment.

Article Price : Rs.50

Diversification and Firm Performance Different Views

-- Mohita Yalamanchi

This article focuses on the subject of diversification and firm performance. Specifically, it discusses the resource-based view of a firm and also provides an exposition of environment and strategy. It concentrates on core-competency in the framework of resource-based view of firms and also discusses institutional and external environments and implications for management strategy.

Article Price : Rs.50

Hacking and Hackers How to Protect yourself

-- Colonel RS Prasad

Hackers are playing a very important role, though a dubious one, in the phenomenal rise in computer related security incidents. This article discusses the history of hacking, the methodology of attack, and different ways to defend your organization. It also discusses the future of hacking.

Article Price : Rs.50

The CEO Brand an Asset and a Liability

-- CSV Ratna

The CEO brand is a great asset for a company, but when the CEO is disgraced, it becomes a huge liability for the company. Thus, CEOs have to consistently raise and improve their reputation to prevent the valuable asset from turning into a liability.

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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