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The IUP Journal of Operations Management

August' 05
Focus Areas
  • Inventory Control
  • Supply Chain Management
  • Business Process Re-engineering
  • Logistics Management


  • Business Process Outsourcing
  • Six Sigma
  • Benchmarking
  • Flexible Manufacturing Systems
Indian Manufacturing Industry: An Analysis using Cobb-Douglas Production Function
Reverse Supply Chain Management - Issues and Challenges
Total Quality Management (TQM) and its Effects in Industries
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Indian Manufacturing Industry: An Analysis using Cobb-Douglas Production Function

-- Sanjay Fuloria

This paper estimates production functions using the data on the companies in the Indian Manufacturing Industry. It assesses whether the top 50 Indian manufacturing companies are different in productivity than Small Manufacturing Companies, Private Foreign Companies, Privately-held Indian Companies, NRI-held Companies and Foreign Group Companies in the manufacturing sector. It also deals with the productivity of all the companies in the manufacturing sector. The results indicate that in the NRI-held Companies and Foreign Group Companies the labor variable is statistically insignificant showing that such companies are largely automated, thus reducing the need for labor. The paper employs multiple regression methodology. The Cobb-Douglas Production Function has been used to test the hypothesis that different categories of Manufacturing Companies have the same productivity trend.

Article Price : Rs.50

Reverse Supply Chain Management - Issues and Challenges

-- P Chandiran and K Suryaprakasa Rao

The reverse supply chain is one of the emerging areas in the field of supply chain management. The reverse supply chain consists of a list of activities involved in recovering used products for the purpose of recycling, remanufacturing and proper disposal by a manufacturer. Companies in Europe, USA and other developed nations are already practicing reverse supply chain. The main forces behind this development are environmental legislation related to disposal, opportunity to retrieve some value from old products like components, opportunity to remanufacture old products and to serve secondary markets and opportunity to become an environment-friendly organization. The Indian companies can also gain competitive advantage, if they practice reverse supply chain in their industry. There are many issues related to management of this reverse supply chain and it also poses lots of challenges. The major issues and challenges are designs of the reverse logistics network, inventory management, forecasting returns, outsourcing, role of information technology and role of customers (who return the product). This paper gives a comprehensive coverage of these issues and challenges with respect to reverse supply chain.

Article Price : Rs.50

Development of a Parametric Estimating Model for Technology-driven Deployment Projects

-- Rudy J Watson and Young Hoon Kwak

The purpose of this paper is to define the process used to develop a parametric estimating model and to explain the use of the model as it allows a non-subject matter expert to predict the cost of deployment of a technology-driven project with improved accuracy. The overall objective is to define criteria for organizations to use as a rule of thumb estimating model for determining potential resource requirements during the preconcept and concept phase of a technology-driven project. The use of the model will determine the complexity level of a project and then using a matrix simulating the task complexity knowledge of a deployment subject matter expert, the organization deployment resource required will be estimated, based upon responses to certain inquiries. The user of the model will then be capable of modifying the output to derive their specific deployment estimates.

Identifying Quality-based Requirements

-- Ledis Chirinos, Francisca Losavio and Alfredo Matteo

This article proposes a model for identifying quality requirements based on three different views of quality. By specifying quality requirements in this manner, the framework establishes quality requirements that can be quantified and measured as a part of an overall quality assurance program. This results in two levels of quality: one at the system level that ensures a quality software product and another at the process level that mitigates project risk.

Total Quality Management (TQM) and its Effects in Industries

-- S Gajendran and S Sampathkumar

Total Quality Management (TQM) is an integrative philosophy of management for continuously improving the quality of products and processes to achieve customer satisfaction. It is based on the premise that an organization must build quality into its products and processes and that everyone in the organization has a responsibility in this effort. This paper analyzes the present status of TQM in industries through a structured questionnaire survey. The responses received have been analyzed using Statistical Package for Social Sciences (SPSS/XI).

Article Price : Rs.50

Volvo's Product Development PracticesFocus on Safety

-- Konakanchi Prashanth

"When we asked people around the world what Volvo stood for, they would say: `Safety.' That was good. For years, the industry said safety did not sell. I was convinced, it would. It was always extremely gratifying when customers wrote to tell us about how they had survived accidents in a Volvo."

-Pehr Gyllenhammar, Former CEO, Volvo.

"Cars are driven by people. The guiding principle behind everything we make at Volvo, therefore, is and must remain, safety."

-Assar Gabrielsson and Gustaf Larson, Founders of Volvo



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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.


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Operations Management