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The IUP Journal of Operations Management


August' 06
Focus Areas
  • Inventory Control

  • Supply Chain Management

  • ERP, JIT, TQM

  • Business Process Re-engineering

  • Logistics Management

  • Business Process Outsourcing

  • Six Sigma

  • Benchmarking

  • Flexible Manufacturing Systems

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Supply Chain Inventory Planning through Simulation
Identification of Factors for ISO 9000 Certification: A Study of Industries in Assam
Managing Uncertainty through Postponement
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Supply Chain Inventory Planning through Simulation

-- Srikanta Routroy and Rambabu Kodali

Inventory is both an asset and a liability. It exists at all stages of a supply chain. The primary purpose of these inventories is to buffer the uncertainty arising from demand, process and supply. Therefore, simulation technique should be used for supply chain inventory planning. This paper discusses the inventory planning of a supply chain through simulation, which consists of a manufacturer, distributor and retailer. The supply chain inventory model is developed and simulated in the Arena simulation tool with an aim to minimize the total system-wide costs which consist of production cost, inventory holding cost, transportation cost and stock-out cost. It helps in determining the production rate at the level of the manufacturer, and the Re-order Point and order quantity at the distributor and retailer levels.

Article Price : Rs.50

Identification of Factors for ISO 9000 Certification: A Study of Industries in Assam

-- Mukulesh Barua and U R Dhar

The liberalization initiatives of the Government of India has resulted in a phenomenal rise in the number of organizations implementing TQM which is partly reflected from the recent upsurge in the interest towards ISO 9000 certification. It is realized that ISO 9000-based certification of quality management system has been the most pronounced and viable initiative in terms of quality management in the industries of Assam, even though its growth is seen as quite a recent phenomenon. In this paper, an evaluation is undertaken on the motivators behind the pursuit of ISO 9000 certification of industries in Assam. The literature suggests many reasons as to why industries seek certification, based on which 11 likely motivators have been condensed to assist the survey process. The sample comprises of 76 industrial units located in Assam. This research identifies the most important motivators behind certification and carries out a pertinent comparative analysis between the manufacturing and service sectors. Further, across ten industry groups, the impact of motivators has been evaluated in the paper. The study also investigates the inter-industry differences in terms of degree of importance of the motivators. The data on the motivators suggest that there are several important driving forces for ISO 9000 certification. Factor analysis of these reason variables has been made to identify the latent constructs in them, after establishing the suitability of the data for factor analysis. The paper identifies three dominant constructs, in terms of the reasons behind ISO 9000-based certification of QMS amongst the industries of Assam.

Article Price : Rs.50

Managing Uncertainty through Postponement

-- Sourabh Bhattacharya

Growing product proliferation and increasing demand for customized products have proven the conventional speculation strategies as inadequate. As the demand realization period approaches closer, supply chain planning, based on these speculations, starts to crumble. Uncertainty of demand decreases towards the demand realization period since information about customer preferences is more accurately available at this stage. Therefore, many companies try to postpone the activities for as long as possible, so that more reliable information about the customer preference is available. Though the postponement strategy has been in existence since the 1950s, its potential benefits have been realized only recently. The aim of this paper is to explore the various postponement strategies that can be implemented, the benefits reaped from each of these, and the factors affecting the decision of adopting each of these strategies. An attempt has also been made to study the impact of postponement on the supply chain performance. The benefits of postponement have been explained using a case study of Benetton in the article.

Article Price : Rs.50

Experience Curves in Services: Macro and Micro Level Approaches

-- Stuart Chambers and Robert Johnston

This paper evaluates the benefits and problems of applying the experience curve in two very different service organizations. The first case shows how an experience curve has been calculated at a macro (organization) level for British Airways over a 20-year period, including the time at which it was privatized. The second example shows an application over the first year of operation of a high volume paperwork processing operation within a financial services organization. These studies demonstrate that experience curves can be applied to great effect in high volume service organizations, but a single measure of output needs to be established. The paper also shows how different phases and rates of learning may be linked to organizational and technological changes. It also discusses how an experience curve might be used to monitor improvement and establish future cost-related performance objectives.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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