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The IUP Journal of Supply Chain Management


September' 07
Focus Areas
  • Purchasing

  • Manufacturing

  • 3PL

  • E-procurement

  • E-manufacturing

  • ReversesupplychainInventory

  • Warehousing

  • Planning & forecasting

  • Collaborative commerce

  • E-fulfillment.

Articles
   
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An Overview of Evolutionary Multi-Criteria Analysis: Applications in Management of Operations in Supply Chain
Performance Evaluation of 3PL Service Provider using AHP and Topsis: A Case Study
Just-in-Time Practices in Supply Chain: Insight from Electronic Industry
Supply Chain Effectiveness Strengthens Relationship
Customer-Centric Supply Chain in Best Buy
Implementation, Application and Benefits of Delivery Order System: A Case Study of Samsung India
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An Overview of Evolutionary Multi-Criteria Analysis: Applications in Management of Operations in Supply Chain

-- Rajeshwar S Kadadevaramath and K M Mohanasudaram

Multi-objective Evolutionary computation methods were used extensively in the past and are being used in the present for the solution of different functional areas of supply chain optimization problems. A considerable number of significant developments in the methods of Evolutionary Multi-objective Optimization (EMO) and applications are reported for a wide range of relevant optimization problems in the areas of engineering, medical science, scientific field, aero space, and science and technology. This paper presents a brief literature review of the impact of the fast-growing EMO field of research. After analyzing, the paper concludes with a discussion of some of the most promising research trends in the years to come in the area of supply chain management.

Article Price : Rs.50 Details

Performance Evaluation of 3PL Service Provider using AHP and Topsis: A Case Study

-- M N Qureshi, Dinesh Kumar and Pradeep Kumar

The growing healthy relations among shippers and 3PL service providers encourage the logistics services expansion. About 20% growth has been witnessed in logistics outsourcing globally. Realizing the market potential, many 3PL service providers are in with their massive expansion plans to widen their services. Expansion of services into the new domain requires huge investment—thus postulate the market assessment and performance evaluation of 3PL service providers. It is also an indispensable issue for the managements to take strategic decisions from time to time. The paper presents a case study of LOGIWORLD, a 3PL service provider, illustrating various performance facets. It also provides the performance evaluation using Taguchi's loss function.

Article Price : Rs.50 Details

Just-in-Time Practices in Supply Chain: Insight from Electronic Industry

-- Om Pal Singh and Satish Chand

Just-in-Time (JIT) strategies have been widely accepted in literature to minimize the waste and to improve performance measures, such as lead time, inventory levels and unit production cost. This paper analyzes the supply chain of on electronic industry. The relevant data has been collected from the industry records and discussions with the industry people. It has been observed that the industry has presently adopted Economic Order Quantity (EOQ)-based inventory control technique for procurement of raw materials. Efforts have been made to develop a supply model based on JIT philosophy in place of EOQ purchasing. Various JIT practices have been suggested keeping in mind the industrial constraints of the existing industry. Using the developed model, the unit controlling costs of the purchased materials was found to have reduced considerably due to lower level of inventory and space requirement. This paper aims to provide a focused review of literature on JIT practices in supply chain, develop a JIT supply model and make some suggestions to improve the performance of the supply chain of the electronic industry under consideration.

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Supply Chain Effectiveness Strengthens Relationship

-- Shirshendu Ganguli and Harsh Arora

Relationship marketing has been looked at from different angles and perspectives in various researches. Now, as the basics of marketing 4P suggests, place (distribution or supply) is an important variable in marketing mix. So it should have impact on relationship marketing also. This paper tries to come to some conclusions on the impact of supply chain on the relationship building process, by looking at the literature on relationships. The authors looked at supply chain from the point of view of suppliers to companies manufacturing products or services, and also as suppliers of products to customers, as the idea was to analyze the effect of supply function on relationship building and long-term relationship maintenance. The paper discusses diverse issues such as variables of relationship, the impact of suppliers on the business, and applications of supply chain in different business situations.

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Customer-Centric Supply Chain in Best Buy

-- Sanghamitra Bhattacharya

Best Buy, the $30-billion-a-year company had ruled the US consumer electronics market since 1995. Its presence extended to more than 700 stores in 49 states and it offered video games, music on compact disk, television, DVDs, UMDs, etc. Best Buy accounted for 17% of the consumer electronics market in the USA and Canada. The company had witnessed growth through its technology-enabled supply chain. Due to competition from Wal-Mart and increasing demand from the customers for better service, Best Buy decided to implement a customer-centric technology-enabled supply chain. Would Best Buy succeed in its efforts?

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Implementation, Application and Benefits of Delivery Order System: A Case Study of Samsung India

--Nandita Mishra and Sujata Kapoor

The case highlights the implementation of Delivery Order (DO) system by Samsung India. The system was developed to surmount the shortcomings of Just-in-Time (JIT) inventory system. One of the benchmarks in the history of Samsung India was the establishment of a refrigerator plant in 2004 which pushed production volume drastically. The DO system not only facilitated the company to handle the augmented production volume but also helped to solve the problems such as shortage of warehousing space, high inventory cost and avoiding stock out situation. There was a three-phased implementation of this system. First, total quality control and inspection was shifted to the vendors end; second, setting up DO for D day and D+2 days; and finally, Samsung Local Procurement System (SLPS) site was linked to Systems Applications and Products (SAP). Thus, DO reinforced the implementation of an efficient inventory system by Samsung India.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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