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Can
Emotional Intelligence Be Measured and Developed?
-- Victor
Dulewicz and Malcolm Higgs
Emotional
Intelligence (EI) is a topic of growing interest. This article
describes the design of a newly tailored instrument to measure
emotional intelligence, which was piloted on 201 managers.
Data are presented showing its high reliability and validity.
In particular, construct validity is demonstrated using
the 16PF, Belbin team roles, Myers-Briggs type inventory
and Type A behavior. Seven elements (sub-scales) make up
the total questionnaire: self-awareness, influence, decisiveness,
interpersonal sensitivity, motivation, integrity, and resilience.
These are defined in detail, and guidance is given on administration
and reporting, which is done through an expert system. Advice
on how the results can be used for personal development
is also given. Finally, suggestions are put forward for
further work on appropriate organizational cultures to reinforce
emotional intelligence, and the issue of emotional intelligence
and leadership.
©
1999 Emerald Group Publishing Limited. This paper was earlier
published in the Leadership and Organization Development
Journal, Vol. 20, No. 5, MCB University Press. Reprinted
with permission.
The
Power of Emotional Resilience: The Case of Maya
-- M
Vasuki
The
quality of relationship determines the effectiveness of
emotional resilience during any emotional or physical crisis.
Proper management of relationship helps a person to face
the adversity and makes that person more flexible and resilient
in stressful situations. This ability to face the adversities
is the crux of emotional resilience, which is an essential
factor for overcoming any crisis and maintaining an emotional
well-being. In this paper, the case study of Maya illustrates
how a breakup in a relationship affected the client and
how lack of emotional resilience influenced her attitude
and behavior. It also describes the devastating effects
it had on her emotional well-being. 16 Personality Factor
test and Emotional Competence Inventory, two psychological
tools are used to gain insight into Maya's problems.
©
2007 IUP . All Rights Reserved.
Soft
Skills and the Employability Factor
--
Anita
Gupta
While
technical skills are very important for success in business,
there are other non-technical skills (soft skills) which
hold equal importance in the employability factor of an
individual. A number of surveys have been made worldwide
to identify the broad requirements in terms of attributes
and skills, which are common to all types of job profiles.
This article attempts to identify such skill sets that influence
employability.
©
2007 IUP . All Rights Reserved.
To
Assert or Not to Assert?
-- Priscilla
Josephine Sarah S
Which
style of behavior is essential to survive in the corporate
world: aggressive, assertive, or passive? This is apparently
a simple question. But unless one clearly defines each style
of behavior, the answer to the question would be unconvincing.
There are staunch believers of Charles Darwin's theory of
`survival of the fittest', who entertain the notion that
one ought to be aggressive; and there are also those pacifists
who firmly believe that being passive ensures a peaceful
coexistence. A few others believe that they are assertive,
while they are actually aggressive; and some want to assert
themselves but don't know how. This paper defines each style
and weighs the advantages and disadvantages before arriving
at a conclusion.
©
2007 IUP . All Rights Reserved.
Soft
Skills Development and Organizational Effectiveness
-- Nagendra
Kumar and Renu Rastogi
More
and more corporations around the world recognize that to
gain a competitive advantage, they also need to make sure
that with their people know how to handle themselves at
work and how to deal their customers and peers. From showing
empathy and optimism to extreme self-awareness to knowing
what's going on around them, these vital competencies are
an integral part of a progressive organization. These soft-skills
or emotional intelligence revelations are interesting subjects
for discussion. All technical institutions, have realized
that study of humanities and social sciences helps in developing
the overall personality of the students. This article delineates
how soft skills help to increase organizational effectiveness.
©
2007 IUP . All Rights Reserved.
Book
Review
The
Art of Constructive Confrontation How to Achieve More Accountability
with Less Conflict
--Authors:
John Hoover and Roger P DiSilvestro
Reviewed
by Leena Sen
This
is an interesting book that explores conflict resolving
and has already drawn attention of HR managers. Although
published in 2005, the relevance of the book in today's
global context acquires greater emphasis. It offers detailed
explanation about intricate factors that matter a great
deal for success of teamwork. Workplace experiences can
be as much invigorating an experience for employees as it
can be a seriously complex one. Professional conflicts,
unresolved differences, psychological barriers and interpersonal
maladjustments can throw up organizational challenges. These
issues are addressed in an easy-to-read and easier-to-digest
sentence style, which makes the reading an interesting experience.
©
2005 John Hoover and Roger P DiSilvestro. All Rights Reserved.
IUP holds the Copyrihgt for the Review.
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