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The IUP Journal of Behavioral Finance
Focus

The current issue brings forth new concepts in banking terminologyrisk and return involved in Lottery-Linked Deposit Accounts (LLDAs) on one hand and human behavioral aspects and implications of cognitive psychology and anthropology in decision making on the other. This issue also focuses on investors' agreeableness with selected perceptions to trace out the gaps between their perceptions and the underlying realities.

The first paper, "Why Expected Utility Theory Cannot Explain the Popularity of Lottery-Linked Deposit Accounts?", by Marie Pfiffelmann, comes up with a new concept regarding Lottery-Linked Deposit Accounts (LLDAs), which are financial assets that provide an interest rate determined by a lottery. The paper focuses on behavioral finance studies in the light of Kahneman and Tversky's cumulative prospect theory, which provides a good description for the emergence of these deposit accounts by simultaneously integrating risk-averse and risk-seeking behaviors. The authors conclude that LLDAs are `riskless', i.e., the lottery does not affect the principal but only the interest rate provided by the issuer, and the possibility of winning a large jackpot is an added bonus to the investors.

In the emerging field of behavioral finance, human behavior aspects and implications of cognitive psychology and anthropology in decision making are to be considered. This concept is well explained in the paper, "Effects of Friendship in Transactions in an Emerging Market: Empirical Evidence from Brazil", by Wesley Mendes-Da-Silva, Thaís Fernanda Salves de Brito, Rubens Famá and Jonathan Liljegren. Apart from their study conducted through questionnaires, the authors also conducted experiments following the structure used by Halpern (1994). The paper concludes that individuals involved in dealings with friends or strangers assume different behaviors, friends agree about the price attributed to an asset, while strangers show the propensity to bargain.

The last paper, "Identifying Perceptions and Perceptual Gaps: A Study on Individual Investors in Selected Investment Avenues", by M R Shollapur and A B Kuchanur, explains investors' perceptions on liquidity, profitability, collateral quality, statutory protection, etc., for various investment avenues. The authors conducted a study based on a questionnaire to measure the degree of investors' agreeableness with the selected perceptions, so as to trace the gaps between their perceptions and the underlying realities. The paper concludes that perceptual gaps analysis presents certain revelations: corporate securities are less preferred; government securities do not provide regular and steady income; investment in insurance policies appreciate in values; bank deposits require more transaction costs, etc.

- C Vijaychandra Kumar
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Behavioral Finance