In
today's information era, Knowledge Management (KM) continues
to play an emerging role within business and management.
It is diverse in nature and covers the systematic management
of knowledge, of all kinds, within all levels and types
of organizations. Research, so far, has concentrated on
larger organizations where implementation resources are
more or less readily available. There are very few studies
that analyse the effects of organizational size on the
key factors of KM. Research indicates that KM can be applied
to small organizations, where there is no lack of resources
and skills. However, while many knowledge-based issues
are applicable to all organizations, the way in which
they are tackled differs, depending on the organization
size. Knowledge management is not a one-size-fit-all program
and is best suited when individual programs are tailored
to the need of the individual users. Beyond this, the
initiative of KM should also fit into the organization
culture.
We
have been maintaining and passing knowledge from generation
to generation for a better understanding of the past and
the future. In a nutshell, KM includes four knowledge
methods: knowledge creation, knowledge storage, knowledge
distribution, and knowledge application. Apart from the
above, top management plays a key role in KM and provides
vision and energy for the organization's efforts in managing
its knowledge assets. The knowledge sharing practice starts
at the top. For instance, in companies like Toyota and
General Electric, the leadership process is all about
sharing knowledge and creating knowledge. Their experience
with KM reveals that KM plays an important role in gaining
and sustaining their competitive advantage in global market.
Toyota is gaining immensely after initiating its crucial
knowledge program for practicing Kaizen (continuous improvement).
Through Kaizen practice, people working in different subsidiaries
of Toyota are consistently producing high quality cars.
In
many cases, organizational culture has been increasingly
recognized as a major barrier to KM. Studies on this issue
share the importance of organizational culture, which
influences the effects of other factors like technology,
management practices on the success of knowledge management.
For successful KM initiatives, organizations have to create
an environment where people feel comfortable and are willing
to share their knowledge. Thomas H Davenport, author of
Working Knowledge warns that, "a knowledge
oriented culture challenges people to share knowledge
throughout the organization". To overcome this challenge,
Davenport suggests that, organizations have to exhibit
the benefits of knowledge management, and knowledge-sharing
practices should be rewarded with tangibles like financial
rewards and intangibles like recognition incentives. Organizational
structure should also facilitate the knowledge sharing
and cross-boundary collaboration. Experience reveals that
organizations with flexible and organic structure are
more likely to achieve the perceived benefits of KM than
those which are rigid and bureaucratic. According to Davenport,
organizations with a rigid structure must be prepared
to re-engineer its organizational structure to facilitate
KM.
Against
this background, the paper, "Does Organization Size
Matter for Starting Knowledge Management Program?",
by Parag Sanghani, tries to empirically prove the relationship
between starting of KM program and organization size.
The research results suggest that there is no significant
association between organizational size and knowledge
management awareness. However, big organizations are more
structured and organized and their size forces them to
look towards KM systems for managing their organizational
knowledge, whereas small scale organizations are lagging
behind in starting KM program, which may be because of
the scale of investment and return from KM initiatives.
As
a social science, economics has always considered sets
of individuals with assumed characteristics, namely the
level of knowledge, although in an implicit way in most
of the cases. The paper, "What Does Economics Assume
About People's Knowledge?", by Antonio Caleiro, explores
the characteristics, e.g., knowledge of the individuals,
who may interact in sub-sets of society. It highlights
recent developments in the economics of knowledge, i.e.,
the so-called learning models, which have been considered
as more realistic approaches to model the process by which
individuals acquire knowledge.
The
next paper, "Interfirm Knowledge Transfer Methods",
by Frederic Prevot, shows how multinational companies
transfer knowledge to their local suppliers. For this
purpose, it identifies four methods that include moderate
method, rational method, technical method and the complete
method. The authors identify these four knowledge transfer
methods, based on the experience of the American multinationals
and their relationships with local suppliers in Brazil.
The concluding paper, "How to be More Efficient in
Managing Intellectual Capital: An Overview of Various
Techniques", by Gyorgy Boda, Judit Lorincz and Peter
Szlavik outlines the growing importance of intellectual
capital as the most significant production factor and
the related tendencies, which have a significant effect
on management.
- N Janardhan Rao
Consulting
Editor