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The IUP Journal of Knowledge Management
Focus

In today's information era, Knowledge Management (KM) continues to play an emerging role within business and management. It is diverse in nature and covers the systematic management of knowledge, of all kinds, within all levels and types of organizations. Research, so far, has concentrated on larger organizations where implementation resources are more or less readily available. There are very few studies that analyse the effects of organizational size on the key factors of KM. Research indicates that KM can be applied to small organizations, where there is no lack of resources and skills. However, while many knowledge-based issues are applicable to all organizations, the way in which they are tackled differs, depending on the organization size. Knowledge management is not a one-size-fit-all program and is best suited when individual programs are tailored to the need of the individual users. Beyond this, the initiative of KM should also fit into the organization culture.

We have been maintaining and passing knowledge from generation to generation for a better understanding of the past and the future. In a nutshell, KM includes four knowledge methods: knowledge creation, knowledge storage, knowledge distribution, and knowledge application. Apart from the above, top management plays a key role in KM and provides vision and energy for the organization's efforts in managing its knowledge assets. The knowledge sharing practice starts at the top. For instance, in companies like Toyota and General Electric, the leadership process is all about sharing knowledge and creating knowledge. Their experience with KM reveals that KM plays an important role in gaining and sustaining their competitive advantage in global market. Toyota is gaining immensely after initiating its crucial knowledge program for practicing Kaizen (continuous improvement). Through Kaizen practice, people working in different subsidiaries of Toyota are consistently producing high quality cars.

In many cases, organizational culture has been increasingly recognized as a major barrier to KM. Studies on this issue share the importance of organizational culture, which influences the effects of other factors like technology, management practices on the success of knowledge management. For successful KM initiatives, organizations have to create an environment where people feel comfortable and are willing to share their knowledge. Thomas H Davenport, author of Working Knowledge warns that, "a knowledge oriented culture challenges people to share knowledge throughout the organization". To overcome this challenge, Davenport suggests that, organizations have to exhibit the benefits of knowledge management, and knowledge-sharing practices should be rewarded with tangibles like financial rewards and intangibles like recognition incentives. Organizational structure should also facilitate the knowledge sharing and cross-boundary collaboration. Experience reveals that organizations with flexible and organic structure are more likely to achieve the perceived benefits of KM than those which are rigid and bureaucratic. According to Davenport, organizations with a rigid structure must be prepared to re-engineer its organizational structure to facilitate KM.

Against this background, the paper, "Does Organization Size Matter for Starting Knowledge Management Program?", by Parag Sanghani, tries to empirically prove the relationship between starting of KM program and organization size. The research results suggest that there is no significant association between organizational size and knowledge management awareness. However, big organizations are more structured and organized and their size forces them to look towards KM systems for managing their organizational knowledge, whereas small scale organizations are lagging behind in starting KM program, which may be because of the scale of investment and return from KM initiatives.

As a social science, economics has always considered sets of individuals with assumed characteristics, namely the level of knowledge, although in an implicit way in most of the cases. The paper, "What Does Economics Assume About People's Knowledge?", by Antonio Caleiro, explores the characteristics, e.g., knowledge of the individuals, who may interact in sub-sets of society. It highlights recent developments in the economics of knowledge, i.e., the so-called learning models, which have been considered as more realistic approaches to model the process by which individuals acquire knowledge.

The next paper, "Interfirm Knowledge Transfer Methods", by Frederic Prevot, shows how multinational companies transfer knowledge to their local suppliers. For this purpose, it identifies four methods that include moderate method, rational method, technical method and the complete method. The authors identify these four knowledge transfer methods, based on the experience of the American multinationals and their relationships with local suppliers in Brazil. The concluding paper, "How to be More Efficient in Managing Intellectual Capital: An Overview of Various Techniques", by Gyorgy Boda, Judit Lorincz and Peter Szlavik outlines the growing importance of intellectual capital as the most significant production factor and the related tendencies, which have a significant effect on management.

- N Janardhan Rao Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Knowledge Management