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The IUP Journal of Services Marketing :
Dynamics of Retail Markets
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Except the word `change', every object or thing is vulnerable to change. However, only the time span varies from one to the other. The face of retail markets in India too, is no exception. The past decade has witnessed and brought about many changes in the transaction processes, services and formats of retail markets. Retailing, which is the last aspect of distribution of marketing strategy, acting as a bridge between the mass producers and the final consumers, has spread in every nook and corner of the globe. Just a few months ago, while assessing and forecasting the growth of the Indian retail markets on various fronts by various competent agencies, it was understood that currency-wise, market size is speculated to be $180 bn, and employment-wise, 15% of the adults are perhaps the largest contributors to India's GDP. There are nearly 12 million retail outlets spread throughout India, occupying a space between 50 sq ft to 50,000 sq ft plus, on an average. The lion's share goes to the rural areas, where two-third of the stores are located. Due to the LPG (Liberalization, Privatization, Globalization) formula adopted by the Indian government, potential players throughout the globe, including the giant Wal-Mart, have an eye on the huge unorganized retail markets.

The concept of retail markets, according to any nomenclature, like hypermarkets, chain stores, shopping malls or Big Bazaars, is not a new concept in India. At the beginning of the new millennium, the size of the retail industry in India is Rs. 13,000 cr. However, by the turn of the year, the industry is expected to grow by 40% and touch 50,000 cr. to 55,000 cr. in 2008-2009, depicting a surge in growth.

Apart from the above cooperative societies, Public Distribution System (PDS), canteen stores as well as post offices in India, are also part and parcel of the retail chain across the country.Various internationally acclaimed professional organizations like AT Kearney, Ernst & Young, PWC, Technopak, KPMG, ICICI, Synovate, Cushman & Wakefield, as well as India Retail Forum and images F&R Research have stated why Indian retail markets were a point of discussion.

 
 
 

Dynamics of Retail Markets, transaction processes, services and formats of retail markets, marketing strategy, competent agencies, Liberalization, Privatization, Globalization, LPG, cooperative societies, Public Distribution System, PDS, professional organizations.