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Management

HRM Review


October'08
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Next Generation Talent Management : A Global Challenge
Talent Management or Leadership : Some Profound Considerations for the Human Resources Practitioner
Engaging Employees to Drive Global Business Success : Insights from Mercer's What's WorkingT Research
Assertiveness : A Managerial Tool for Success
Organizational Effectiveness with Uniqueness : The Signature Experience
Performance Counseling : A Panacea for Managerial Dilemmas
Online Recruitments : Going Forward
Managerial Causes for Counter-Productive Behavior of Employees
The Science of Ergonomics
Wheels within Wheels : Exploring the Basis of the Theory of Multiple Intelligences
KAO Corporation: A Model of Learning Organization
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Next Generation Talent Management : A Global Challenge

-- William J Rothwell

Most business authorities believe that Talent Management (TM) has emerged as an important global business challenge. In developed economies, employers anticipate many experienced workers to retire, creating a vacuum of talent that will not be easy to fill; in developing economies, talent needs are fueled by explosive business expansion and pending waves of retirements. Typically, TM has focused on attracting, developing and retaining talented people. But that is not enough for the future. Organizations will need next generation talent management.

Article Price : Rs.50

Talent Management or Leadership : Some Profound Considerations for the Human Resources Practitioner

-- Paul B Carr and Dennis C Rittle

Talent management is an elusive construct if one takes the time to actually think about an operational definition of this entity. It is essential to think about several aspects of this construct if one is going to actually implement a talent management program within an organization. This article delves into this elusive construct and offers some insights into talent management or leadership.

Article Price : Rs.50

Engaging Employees to Drive Global Business Success : Insights from Mercer's What's WorkingT Research

-- Paul M Sanchez

Employee engagement fosters and drives discretionary behavior, eliciting employees' highest productivity, their best ideas and their genuine commitment to the success of the organization. Engagement contributes significantly to an organization's performance, leading to improvement in service quality, customer satisfaction and long-term financial results. All other factors being equal, it also serves the individual, fulfilling a basic human need to be connected to worthwhile endeavors and make a significant contribution. In short, engagement is good for the company and for the employee. This article throws light on the drivers of employee engagement.

Article Price : Rs.50

Assertiveness : A Managerial Tool for Success

-- Shyamola Khanna

In India a child is not encouraged to be assertive-we are not allowed to express our true feelings, thoughts, etc. Learning to be assertive can help you grow as a person and feel more confident. But once you have acquired the skill of being assertive, you have to use it very judiciously, without hurting those who care for you.

Article Price : Rs.50

Organizational Effectiveness with Uniqueness : The Signature Experience

-- BV Sandhya Vani and D Srinivas

The products and services marketed by an organization are after all the result of the creativity and ability of its talented employees. The competitive advantage is created by these talented employees who are sharing their values with those of the organization and have the enthusiasm for work to self-select into the organization, thereby creating the foundation for highly productive employee-employer relationships and thus paving the way for organizational effectiveness. This article sheds light on how employer branding or the signature experience is created and effectively communicated to attract and retain the customers by attracting and retaining the best talent within the organization.

Article Price : Rs.50

Performance Counseling : A Panacea for Managerial Dilemmas

-- Prabhi G and C Naga Pavan

In this competitive era, organizations are focusing on managing the resource generators (employees) and improving their productivity. Employees are the creators of a successful organization. It is the responsibility of the management to ensure the satisfaction of the employees and thereby improve the productivity. One of the tools available to managers for motivating and satisfying the employees is performance counseling. This article dwells on the need for counseling as a structured intervention mechanism and effectiveness of counseling in improving the productivity of the employees.

Article Price : Rs.50

Online Recruitments : Going Forward

-- Siddarth Baliga

With the advent of online recruitment, hiring has become a lot easier and quicker. The article discusses the factors affecting online recruitment and its growth prospects in India. The recruitment is the process of finding and attracting capable applicants for employment. When new employees are required the process of recruitment is initiated by inviting applications/resumes from the prospective employees. Thus, a large database of resumes is created.

Article Price : Rs.50

Managerial Causes for Counter-Productive Behavior of Employees

-- R Krishnamurthi

There are several reasons for counter-productive behavior of employees at the workplace. This article deals exclusively with the managerial causes for the problem. Based on a survey, it has found five such causes and offers suggestions to minimize the chances of such behavior.

Article Price : Rs.50

The Science of Ergonomics

-- Asmita Jha

Nowadays, new health problems such as musculoskeletal disorders and repetitive strain injury are cropping up. These injuries are usually caused due to bad office ergonomics, This article highlights the importance of ergonomics and proper workplace arrangements such as arrangement of tables, chairs, computers, keyboards, mouse, etc.

Article Price : Rs.50

Wheels within Wheels : Exploring the Basis of the Theory of Multiple Intelligences

-- Menaka Rao

The theory of Multiple Intelligences (MI) attracts controversy for want of empirical evidence. With the advances in developmental and cognitive Psychology, the MI is viewed purely as a tool to improve one's obvious and inherent abilities. This article emphasizes that intelligence cannot the judged as a single cognitive profile but multiple in nature.

Article Price : Rs.50

KAO Corporation: A Model of Learning Organization

-- Swarup Kumar Dutta

KAO Corporation has thrown open itself and its people to the invigorating force of continuous learning. It recognizes the need to view the company as an educational institution and understands that competitive advantage flows from people's ability to constantly enhance their knowledge and skills. This case study dwells on a set of attributes that differentiate KAO Corporation, a learning organization which not only `learned' but `learnt how to learn', from other companies.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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